Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
Save for later
Just Looking Thanks!: The Straight-forward Guide to Creating Brilliant Customer Service
by Alf Dunbar
ISBN 13: 9781412094139
Format: Paperback (100 pages) Publisher: Trafford Publishing Published: 08 May 2008
Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)
by Edward Johns
ISBN 13: 9780712659123
Format: Paperback (192 pages) Publisher: Random House Business Published: 21 Apr 1994 Other Format: Paperback
Customer Marketing: How Customer Marketing Can Increase Your Profits (Business Enterprise)
by Jay Curry
ISBN 13: 9780749426279
Format: Paperback (128 pages) Publisher: Kogan Page Ltd Published: 30 Apr 1998
Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)
by Steve Morris, Graham Willcocks, Graham Wilcox
ISBN 13: 9780273616856
Format: Paperback (192 pages) Publisher: Financial Times Prentice Hall Published: 03 Jan 1996
Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It
by Grant Leboff
ISBN 13: 9780749460501
Format: Paperback (240 pages) Publisher: Kogan Page Published: 03 Jan 2011
Why Should Anyone Buy from You?: Earn Customer Trust to Drive Business Success (Financial Times Series)
by Justin Basini
ISBN 13: 9780273745518
Format: Paperback (224 pages) Publisher: Financial Times/ Prentice Hall Published: 11 Aug 2011
Instant Referrals (BUSINESS BOOKS)
by Bradley Sugars
ISBN 13: 9780071466677
Format: Illustrated (176 pages) Publisher: McGraw-Hill Published: 19 Dec 2005
All-To-One: The Winning Model for Marketing in the Post Internet Economy
by Steve Luengo-Jones
ISBN 13: 9780077097998
Format: Hardcover (289 pages) Publisher: McGraw-Hill Education / Australia Published: 01 Nov 2000
Keeping Score: Using the Right Metrics to Drive World-Class Performance
by Mark Graham Brown
ISBN 13: 9780814403273
Format: Hardcover (198 pages) Publisher: Amacom Published: 01 May 1996 Other Format: Paperback
Harvard Business Review On Customer Relationship Management
by Harvard Business Review
ISBN 13: 9781578516995
Format: Paperback (208 pages) Publisher: Harvard Business School Press Published: 01 Dec 2001
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Fred Wiersema,Michael Treacy
ISBN 13: 9780201407198
Format: Illustrated (210 pages) Publisher: Basic Books Published: 10 Jan 1997 Other Format: Hardcover