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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld, Rob Markey

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey


ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by Joseph Michelli

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph Michelli


ISBN 13: 9780071749589

Format: Hardcover (256 pages)
Publisher: Schaum's Outlines
Published: 10 Oct 2011

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Transform: How Leading Companies are Winning with Disruptive Social Technology Transform: How Leading Companies are Winning with Disruptive Social Technology by Christopher Morace,Sara Gaviser Leslie

Transform: How Leading Companies are Winning with Disruptive Social Technology

by Christopher Morace,Sara Gaviser Leslie


ISBN 13: 9780071826594

Format: Illustrated (256 pages)
Publisher: McGraw-Hill Education
Published: 16 Nov 2013

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard,Kenneth Blanchard,Jim Ballard

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard,Kenneth Blanchard,Jim Ballard


ISBN 13: 9780743270281

Format: Hardcover (208 pages)
Publisher: Free Press
Published: 02 Nov 2004

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace by Mark Dawes,Denise Winn

Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn


ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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The Relationship Revolution: Closing the Customer Promise Gap The Relationship Revolution: Closing the Customer Promise Gap by Larry Hochman

The Relationship Revolution: Closing the Customer Promise Gap

by Larry Hochman


ISBN 13: 9780470687932

Format: Hardcover (166 pages)
Publisher: Wiley
Published: 05 Feb 2010

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Relationship Marketing: Exploring Relational Strategies in Marketing Relationship Marketing: Exploring Relational Strategies in Marketing by Mr John Egan

Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan


ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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Selling the Invisible: A Field Guide to Modern Marketing Selling the Invisible: A Field Guide to Modern Marketing by Harry Beckwith

Selling the Invisible: A Field Guide to Modern Marketing

by Harry Beckwith


ISBN 13: 9781587990663

Format: Hardcover (272 pages)
Publisher: Texere Publishing
Published: 01 Mar 2001
Other Format: Hardcover

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Relationship Marketing: Exploring Relational Strategies in Marketing Relationship Marketing: Exploring Relational Strategies in Marketing by Mr John Egan

Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan


ISBN 13: 9780273737780

Format: Paperback (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 Mar 2011

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Waiter Rant Waiter Rant by The Waiter

Waiter Rant

by The Waiter


ISBN 13: 9781848540187

Format: Paperback (320 pages)
Publisher: John Murray
Published: 06 Aug 2009
Other Format: Paperback

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Key Customers: How to Manage Them Profitably (CIM Professional Development) Key Customers: How to Manage Them Profitably (CIM Professional Development) by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn


ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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Managing Key Clients Managing Key Clients by Kevin Walker, Cliff Ferguson, Paul Denvir

Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir


ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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