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It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service by John Fraser-Robinson, Pip Mosscrop

It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service

by John Fraser-Robinson, Pip Mosscrop


ISBN 13: 9780749430733

Format: Paperback (256 pages)
Publisher: Kogan Page Ltd
Published: 01 Oct 1999

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The World of Superservice: Creating Profit through a Passion for Customer Service The World of Superservice: Creating Profit through a Passion for Customer Service by Ken Irons

The World of Superservice: Creating Profit through a Passion for Customer Service

by Ken Irons


ISBN 13: 9780201403848

Format: Paperback (256 pages)
Publisher: Addison Wesley
Published: 22 Aug 1997

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Handbook of Customer Satisfaction and Loyalty Measurement Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill, Jim Alexander

Handbook of Customer Satisfaction and Loyalty Measurement

by Nigel Hill, Jim Alexander


ISBN 13: 9780566081941

Format: Hardcover (290 pages)
Publisher: Gower Publishing Ltd
Published: 30 Aug 2000

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Meeting Customer Needs (Institute of Management Foundation S.) Meeting Customer Needs (Institute of Management Foundation S.) by Ian Smith

Meeting Customer Needs (Institute of Management Foundation S.)

by Ian Smith


ISBN 13: 9780750606684

Format: Paperback (256 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 17 Jan 1994
Other Format: Paperback

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow,Teri Yanovitch

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

by Dennis Snow,Teri Yanovitch


ISBN 13: 9781932021066

Format: Hardcover (260 pages)
Publisher: InSync Communications,US
Published: 01 Sep 2003
Other Format: Illustrated

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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market by Keith Willets,Elizabeth B. Adams

Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams


ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by Keith Dawson


ISBN 13: 9781578203055

Format: Paperback (284 pages)
Publisher: Crc Press
Published: 20 Nov 2003
Other Format: Paperback

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Effective Direct Mail (Sixty Minute Success Skills S.) Effective Direct Mail (Sixty Minute Success Skills S.) by John Fraser-Robinson

Effective Direct Mail (Sixty Minute Success Skills S.)

by John Fraser-Robinson


ISBN 13: 9781901306255

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 01 Jan 1999

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The One to One Future: Building Relationships One Customer at a Time The One to One Future: Building Relationships One Customer at a Time by Don Peppers,Martha Rogers

The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers


ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld, Rob Markey

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey


ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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Working with Difficult People Working with Difficult People by Muriel Solomon

Working with Difficult People

by Muriel Solomon


ISBN 13: 9780139573903

Format: Paperback (296 pages)
Publisher: Prentice Hall
Published: 01 Mar 1990

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Sales Team Management in a Week Sales Team Management in a Week by Andrea Newton

Sales Team Management in a Week

by Andrea Newton


ISBN 13: 9780340857953

Format: Paperback (96 pages)
Publisher: Hodder Arnold H&S
Published: 29 Nov 2002

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