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Moments of Truth

by Jan Carlzon

ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results

by Wendy Foegen Reed

ISBN 13: 9780071748551

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2010

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Scoring Points: How Tesco Continues to Win Customer Loyalty

by Clive Humby

ISBN 13: 9780749453381

Format: Illustrated (306 pages)
Publisher: Kogan Page
Published: 01 Sep 2008
Other Format: Hardcover

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy

ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover, Paperback

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Mastering Customer Relations (Master Series (Business))

by Roger Cartwright

ISBN 13: 9780333801598

Format: Paperback (252 pages)
Publisher: Palgrave
Published: 05 May 2000

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Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen

ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

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The Customer Comes Second: And Other Secrets of Exceptional Service

by H. Rosenbluth

ISBN 13: 9780688132460

Format: Paperback (240 pages)
Publisher: William Morrow
Published: 14 Apr 1994

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Bold: How to be Brave in Business and Win

by Shaun Smith,Andy Milligan

ISBN 13: 9780749463441

Format: Paperback (336 pages)
Publisher: Kogan Page
Published: 03 Apr 2011

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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The Trusted Advisor

by David H. Maister,Robert Galford,Charles Green

ISBN 13: 9780743207768

Format: Paperback (256 pages)
Publisher: Simon & Schuster UK
Published: 02 Jan 2002

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Effective Direct Mail (Sixty Minute Success Skills S.)

by John Fraser-Robinson

ISBN 13: 9781901306255

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 01 Jan 1999

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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams

ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

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