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Customer Experience: Future Trends and Insights Customer Experience: Future Trends and Insights by Colin Shaw,Qaalfa Dibeehi,Steven Walden

Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden


ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs by Terry G. Vavra

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

by Terry G. Vavra


ISBN 13: 9780873894050

Format: Paperback (490 pages)
Publisher: Society of Automotive Engineers,U.S.
Published: Jul 1997

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Total Access: Giving Customers What They Want in an Anytime, Anywhere World Total Access: Giving Customers What They Want in an Anytime, Anywhere World by Regis Mckenna

Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna


ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) by Sarah Cook

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Sarah Cook


ISBN 13: 9780749457051

Format: Paperback (288 pages)
Publisher: Kogan Page
Published: 03 Nov 2010

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series) The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series) by Tony. Cram

The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram


ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Relationship Marketing: Exploring Relational Strategies in Marketing Relationship Marketing: Exploring Relational Strategies in Marketing by Mr John Egan

Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan


ISBN 13: 9780273737780

Format: Paperback (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 Mar 2011

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Customer Service: New Rules for a Social Media World (Que Biz-Tech) Customer Service: New Rules for a Social Media World (Que Biz-Tech) by Peter Shankman

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman


ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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Relationship Marketing: Management of Customer Relationships Relationship Marketing: Management of Customer Relationships by Dr Manfred Bruhn

Relationship Marketing: Management of Customer Relationships

by Dr Manfred Bruhn


ISBN 13: 9780273676010

Format: Paperback (312 pages)
Publisher: Financial Times/ Prentice Hall
Published: 19 Nov 2002
Other Format: Paperback

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Waiter Rant Waiter Rant by The Waiter

Waiter Rant

by The Waiter


ISBN 13: 9781848540187

Format: Paperback (320 pages)
Publisher: John Murray
Published: 06 Aug 2009
Other Format: Paperback

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Key Customers: How to Manage Them Profitably (CIM Professional Development) Key Customers: How to Manage Them Profitably (CIM Professional Development) by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn


ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It by Grant Leboff

Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff


ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

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Managing Key Clients Managing Key Clients by Kevin Walker, Cliff Ferguson, Paul Denvir

Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir


ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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