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Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It by Grant Leboff

Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff


ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

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Moments of Truth Moments of Truth by Jan Carlzon

Moments of Truth

by Jan Carlzon


ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Fred Wiersema,Michael Treacy

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy


ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover, Paperback

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Instant Referrals (BUSINESS BOOKS) Instant Referrals (BUSINESS BOOKS) by Bradley Sugars

Instant Referrals (BUSINESS BOOKS)

by Bradley Sugars


ISBN 13: 9780071466677

Format: Illustrated (176 pages)
Publisher: McGraw-Hill
Published: 19 Dec 2005

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Crowning the Customer: How to Become Customer-driven Crowning the Customer: How to Become Customer-driven by Sen. Feargal Quinn

Crowning the Customer: How to Become Customer-driven

by Sen. Feargal Quinn


ISBN 13: 9780862789527

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 24 Feb 2006

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Clive Humby

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Clive Humby


ISBN 13: 9780749453381

Format: Illustrated (306 pages)
Publisher: Kogan Page
Published: 01 Sep 2008
Other Format: Hardcover

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) by Sarah Cook

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Sarah Cook


ISBN 13: 9780749457051

Format: Paperback (288 pages)
Publisher: Kogan Page
Published: 03 Nov 2010

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Mastering Customer Relations (Master Series (Business)) Mastering Customer Relations (Master Series (Business)) by Roger Cartwright

Mastering Customer Relations (Master Series (Business))

by Roger Cartwright


ISBN 13: 9780333801598

Format: Paperback (252 pages)
Publisher: Palgrave
Published: 05 May 2000

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Raving Fans: A Revolutionary Approach to Customer Service Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard,Sheldon Bowles

Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard,Sheldon Bowles


ISBN 13: 9780688123161

Format: Hardcover (138 pages)
Publisher: Jossey Bass
Published: 01 Jan 1996

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Customer Satisfaction: The Customer Experience Through the Customer's Eyes Customer Satisfaction: The Customer Experience Through the Customer's Eyes by Nigel Hill,Greg Roche & Rachel Allen

Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen


ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System: 10 (J-B-UMBS Series) Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System: 10 (J-B-UMBS Series) by Matthew D. Johnson,Anders Gustafsson

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System: 10 (J-B-UMBS Series)

by Matthew D. Johnson,Anders Gustafsson


ISBN 13: 9780787953102

Format: Illustrated (240 pages)
Publisher: Jossey-Bass
Published: 18 Jul 2000

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Bold: How to be Brave in Business and Win Bold: How to be Brave in Business and Win by Shaun Smith,Andy Milligan

Bold: How to be Brave in Business and Win

by Shaun Smith,Andy Milligan


ISBN 13: 9780749463441

Format: Paperback (336 pages)
Publisher: Kogan Page
Published: 03 Apr 2011

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