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Customer Service and Support: Implementing Effective Strategies (Financial Times Series)

by Colin Armistead,Graham Clark

ISBN 13: 9780273032731

Format: Hardcover (256 pages)
Publisher: Pearson Education Limited
Published: 29 Apr 1992

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell

ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003
Other Format: Hardcover

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How to Increase Sales by Telephone

by Alfred Tack

ISBN 13: 9780749307172

Format: Paperback (224 pages)
Publisher: Hutchinson
Published: May 1990

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Marketing, An Introduction

by Martin Christopher,etc.,Malcolm McDonald

ISBN 13: 9780330320467

Format: Paperback (352 pages)
Publisher: Pan
Published: 09 Aug 1991
Other Format: Paperback

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Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)

by James Teboul

ISBN 13: 9780230006607

Format: Illustrated (160 pages)
Publisher: Palgrave Macmillan
Published: 13 Oct 2006

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Lifebelt: The Definitive Guide to Managing Customer Retention

by Murphy

ISBN 13: 9780471498186

Format: Illustrated (306 pages)
Publisher: John Wiley & Sons
Published: 16 Jan 2001

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Quality Customer Service (Fifty-Minute)

by Michael G. Crisp, William B. Martin

ISBN 13: 9781560522034

Format: Paperback (80 pages)
Publisher: Crisp Publications Inc
Published: 31 Dec 1993

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

ISBN 13: 9781857882063

Format: Paperback (288 pages)
Publisher: Nicholas Brealey Publishing
Published: 18 Nov 1999
Other Format: Hardcover

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Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)

by Nathan Shedroff, Steve Diller, Darrel Rhea

ISBN 13: 9780321552341

Format: Paperback (160 pages)
Publisher: New Riders
Published: 05 Feb 2008

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Uncommon Practice: People Who Deliver a Great Brand Experience

by Mr Shaun Smith,Mr Andy Milligan

ISBN 13: 9780273659365

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 20 May 2002

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Customer Service Pocketbook (Management Pocketbook Series)

by Sean McManus

ISBN 13: 9781903776001

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: 01 Mar 2002

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Services Marketing

by Valarie Zeithaml,Mary Jo Bitner

ISBN 13: 9780071199148

Format: Paperback (624 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2002
Other Format: Paperback

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