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A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED) A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED) by Janelle Barlow,Claus Moller

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)

by Janelle Barlow,Claus Moller


ISBN 13: 9781576755822

Format: Paperback (287 pages)
Publisher: Berrett-Koehler Publishers
Published: 30 Aug 2008

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The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life by Tom Stevenson, Sam Barcus

The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

by Tom Stevenson, Sam Barcus


ISBN 13: 9780793170265

Format: Hardcover (272 pages)
Publisher: Kaplan Business
Published: 01 Oct 2003

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The Customer Comes Second: And Other Secrets of Exceptional Service The Customer Comes Second: And Other Secrets of Exceptional Service by H. Rosenbluth

The Customer Comes Second: And Other Secrets of Exceptional Service

by H. Rosenbluth


ISBN 13: 9780688132460

Format: Paperback (240 pages)
Publisher: William Morrow
Published: 14 Apr 1994
Other Format: Hardcover

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG) CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG) by Paul Greenberg

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)

by Paul Greenberg


ISBN 13: 9780071590457

Format: Hardcover (688 pages)
Publisher: McGraw Hill
Published: 16 Oct 2009

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Human Sigma: Managing the Employee-customer Encounter Human Sigma: Managing the Employee-customer Encounter by John H. Fleming,Jim Asplund

Human Sigma: Managing the Employee-customer Encounter

by John H. Fleming,Jim Asplund


ISBN 13: 9781595620163

Format: Hardcover (320 pages)
Publisher: Gallup Press
Published: 28 Oct 2007

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101 Ways to Grow Your Business 101 Ways to Grow Your Business by Hugh Williams

101 Ways to Grow Your Business

by Hugh Williams


ISBN 13: 9781905261475

Format: Paperback (128 pages)
Publisher: Lawpack Publishing Ltd
Published: 26 Feb 2007

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CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT by Iod; IOD Staff

CUSTOMER RELATIONSHIP MANAGEMENT

by Iod; IOD Staff


ISBN 13: 9780749432959

Format: Paperback (80 pages)
Publisher: Kogan Page
Published: 24 Nov 1999

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Inspire: How to Keep Your Customers When Your Competitors Can't (Financial Times Series) Inspire: How to Keep Your Customers When Your Competitors Can't (Financial Times Series) by Jim Champy

Inspire: How to Keep Your Customers When Your Competitors Can't (Financial Times Series)

by Jim Champy


ISBN 13: 9780273727569

Format: Paperback (176 pages)
Publisher: Financial Times/ Prentice Hall
Published: 02 Jul 2009

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Programming Microsoft Dynamics CRM 4.0 (PRO-Developer) Programming Microsoft Dynamics CRM 4.0 (PRO-Developer) by Mike; Steger, Jim; Bosak, Brad; O'Brien, Corey

Programming Microsoft Dynamics CRM 4.0 (PRO-Developer)

by Mike; Steger, Jim; Bosak, Brad; O'Brien, Corey


ISBN 13: 9780735625945

Format: Paperback (608 pages)
Publisher: MICROSOFT PRESS
Published: 15 Oct 2008

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Building Great Customer Experiences (Beyond Philosophy) Building Great Customer Experiences (Beyond Philosophy) by Colin Shaw,John Ivens

Building Great Customer Experiences (Beyond Philosophy)

by Colin Shaw,John Ivens


ISBN 13: 9781403939494

Format: Illustrated (240 pages)
Publisher: Palgrave Macmillan
Published: 17 Sep 2004
Other Format: Illustrated

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CustomerCentric Selling CustomerCentric Selling by Michael Bosworth,John Holland

CustomerCentric Selling

by Michael Bosworth,John Holland


ISBN 13: 9780071425452

Format: Hardcover (272 pages)
Publisher: McGraw-Hill Education
Published: 01 Dec 2003

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The Customer Comes Second: Put Your People First and Watch 'em Kick Butt The Customer Comes Second: Put Your People First and Watch 'em Kick Butt by Hal Rosenbluth,Ms. Diane McFerrin Peters

The Customer Comes Second: Put Your People First and Watch 'em Kick Butt

by Hal Rosenbluth,Ms. Diane McFerrin Peters


ISBN 13: 9780060526566

Format: Hardcover (304 pages)
Publisher: HarperBus
Published: 20 Mar 2011
Other Format: Paperback

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