A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)
by Janelle Barlow,Claus Moller
ISBN 13: 9781576755822
Format: Paperback (287 pages) Publisher: Berrett-Koehler Publishers Published: 30 Aug 2008
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The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life
by Tom Stevenson, Sam Barcus
ISBN 13: 9780793170265
Format: Hardcover (272 pages) Publisher: Kaplan Business Published: 01 Oct 2003
The Customer Comes Second: And Other Secrets of Exceptional Service
by H. Rosenbluth
ISBN 13: 9780688132460
Format: Paperback (240 pages) Publisher: William Morrow Published: 14 Apr 1994 Other Format: Hardcover
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
by Paul Greenberg
ISBN 13: 9780071590457
Format: Hardcover (688 pages) Publisher: McGraw Hill Published: 16 Oct 2009
Human Sigma: Managing the Employee-customer Encounter
by John H. Fleming,Jim Asplund
ISBN 13: 9781595620163
Format: Hardcover (320 pages) Publisher: Gallup Press Published: 28 Oct 2007
101 Ways to Grow Your Business
by Hugh Williams
ISBN 13: 9781905261475
Format: Paperback (128 pages) Publisher: Lawpack Publishing Ltd Published: 26 Feb 2007
CUSTOMER RELATIONSHIP MANAGEMENT
by Iod; IOD Staff
ISBN 13: 9780749432959
Format: Paperback (80 pages) Publisher: Kogan Page Published: 24 Nov 1999
Inspire: How to Keep Your Customers When Your Competitors Can't (Financial Times Series)
by Jim Champy
ISBN 13: 9780273727569
Format: Paperback (176 pages) Publisher: Financial Times/ Prentice Hall Published: 02 Jul 2009
Programming Microsoft Dynamics CRM 4.0 (PRO-Developer)
by Mike; Steger, Jim; Bosak, Brad; O'Brien, Corey
ISBN 13: 9780735625945
Format: Paperback (608 pages) Publisher: MICROSOFT PRESS Published: 15 Oct 2008
Building Great Customer Experiences (Beyond Philosophy)
by Colin Shaw,John Ivens
ISBN 13: 9781403939494
Format: Illustrated (240 pages) Publisher: Palgrave Macmillan Published: 17 Sep 2004 Other Format: Illustrated
CustomerCentric Selling
by Michael Bosworth,John Holland
ISBN 13: 9780071425452
Format: Hardcover (272 pages) Publisher: McGraw-Hill Education Published: 01 Dec 2003
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
by Hal Rosenbluth,Ms. Diane McFerrin Peters
ISBN 13: 9780060526566
Format: Hardcover (304 pages) Publisher: HarperBus Published: 20 Mar 2011 Other Format: Paperback