Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred
by Michael Heppell
ISBN 13: 9780273707929
Format: Illustrated (144 pages) Publisher: Prentice Hall Published: 08 Jun 2006
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Marketing Services: Competing through Quality
by A. Parasuraman, Leonard L. Berry
ISBN 13: 9780029030790
Format: Hardcover (212 pages) Publisher: The Free Press Published: 30 Sep 1991 Other Format: Paperback
Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)
by Stanley A. Brown
ISBN 13: 9780471644095
Format: Hardcover (345 pages) Publisher: John Wiley & Sons Published: 14 Jun 2000
Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)
by Sarah Cook
ISBN 13: 9780749437923
Format: Paperback (248 pages) Publisher: Kogan Page Ltd Published: 31 May 2002
Customer Is King: How to Exceed Their Expectations
by Robert Craven
ISBN 13: 9780753509685
Format: Paperback (240 pages) Publisher: Virgin Books Published: 10 Feb 2005
Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9781844131532
Format: Paperback (224 pages) Publisher: Random House Business Published: 07 Aug 2003 Other Format: Paperback
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
by Thomas Teal
ISBN 13: 9780875844480
Format: Hardcover (333 pages) Publisher: Harvard Business Review Press Published: 01 Feb 1996
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
by Karen I. Spear,Terry R. Bacon
ISBN 13: 9780891061878
Format: Hardcover (328 pages) Publisher: Davies-Black Published: 31 Oct 2003
Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Knowledge Nugget Guides)
by Roy Sheppard
ISBN 13: 9781901534047
Format: Paperback (160 pages) Publisher: Centre Publishing Published: 11 Jun 2001
Customer-Driven Company: Moving from Talk to Action
by R. C. Whiteley
ISBN 13: 9780201608137
Format: Paperback (322 pages) Publisher: Basic Books Published: 31 Mar 1993 Other Format: Hardcover, Paperback
The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld
ISBN 13: 9781591397830
Format: Hardcover (224 pages) Publisher: Harvard Business Review Press Published: 01 Mar 2006