Emotionomics: Leveraging Emotions for Business Success
by Dan Hill
ISBN 13: 9780749453992
Format: Hardcover (368 pages) Publisher: Kogan Page Published: 03 Nov 2008
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Building a Service Culture (Life Skills Management)
by Lifeskills International Ltd
ISBN 13: 9780566081392
Format: Paperback (160 pages) Publisher: Gower Publishing Ltd Published: 16 Dec 1999
Information Masters: Secrets of the Customer Race
by John McKean
ISBN 13: 9780471988014
Format: Illustrated (300 pages) Publisher: Wiley Published: 13 Apr 1999
Communicating with Customers (Orion Business Toolkit S.)
by Patrick Forsyth
ISBN 13: 9780752821023
Format: Paperback (160 pages) Publisher: Orion Business (an Imprint of The Orion Publishing Group Ltd ) Published: 19 Jun 1999
Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273654315
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 31 May 2001
Building Brands Directly: Creating Business Value from Customer Relationships
by Stewart (Trainer and Lecturer Pearson,JR. Fre Pearson,Jr. Fre Pearson
ISBN 13: 9780333639078
Format: Hardcover (448 pages) Publisher: Palgrave Macmillan Ltd Published: 05 Feb 1996
A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)
by Janelle Barlow,Claus Moller
ISBN 13: 9781576755822
Format: Paperback (287 pages) Publisher: Berrett-Koehler Publishers Published: 30 Aug 2008
The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life
by Tom Stevenson, Sam Barcus
ISBN 13: 9780793170265
Format: Hardcover (272 pages) Publisher: Kaplan Business Published: 01 Oct 2003
The Customer Comes Second: And Other Secrets of Exceptional Service
by H. Rosenbluth
ISBN 13: 9780688132460
Format: Paperback (240 pages) Publisher: William Morrow Published: 14 Apr 1994 Other Format: Hardcover
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
by Paul Greenberg
ISBN 13: 9780071590457
Format: Hardcover (688 pages) Publisher: McGraw Hill Published: 16 Oct 2009
12 Steps to Success Through Service
by Barrie Hopson,Mike Scally
ISBN 13: 9781852523404
Format: Paperback (180 pages) Publisher: Management Books 2000 Ltd Published: Jan 2000 Other Format: Paperback, Unknown Binding
Human Sigma: Managing the Employee-customer Encounter
by John H. Fleming,Jim Asplund
ISBN 13: 9781595620163
Format: Hardcover (320 pages) Publisher: Gallup Press Published: 28 Oct 2007