How to Increase Sales by Telephone
by Alfred Tack
ISBN 13: 9780749307172
Format: Paperback (224 pages) Publisher: Hutchinson Published: May 1990
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Marketing, An Introduction
by Martin Christopher,etc.,Malcolm McDonald
ISBN 13: 9780330320467
Format: Paperback (352 pages) Publisher: Pan Published: 09 Aug 1991 Other Format: Paperback
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
by Robert Scoble, Shel Israel
ISBN 13: 9780471747192
Format: Hardcover (272 pages) Publisher: John Wiley & Sons Published: 31 Jan 2006
Customer Service and Support: Implementing Effective Strategies (Financial Times Series)
by Colin Armistead,Graham Clark
ISBN 13: 9780273032731
Format: Hardcover (256 pages) Publisher: Pearson Education Limited Published: 29 Apr 1992
Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)
by James Teboul
ISBN 13: 9780230006607
Format: Illustrated (160 pages) Publisher: Palgrave Macmillan Published: 13 Oct 2006
Lifebelt: The Definitive Guide to Managing Customer Retention
by Murphy
ISBN 13: 9780471498186
Format: Illustrated (306 pages) Publisher: John Wiley & Sons Published: 16 Jan 2001
Quality Customer Service (Fifty-Minute)
by Michael G. Crisp, William B. Martin
ISBN 13: 9781560522034
Format: Paperback (80 pages) Publisher: Crisp Publications Inc Published: 31 Dec 1993
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
by David Freemantle
ISBN 13: 9781857882063
Format: Paperback (288 pages) Publisher: Nicholas Brealey Publishing Published: 18 Nov 1999 Other Format: Hardcover
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)
by Nathan Shedroff, Steve Diller, Darrel Rhea
ISBN 13: 9780321552341
Format: Paperback (160 pages) Publisher: New Riders Published: 05 Feb 2008
Uncommon Practice: People Who Deliver a Great Brand Experience
by Mr Shaun Smith,Mr Andy Milligan
ISBN 13: 9780273659365
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 20 May 2002
Customer Service Pocketbook (Management Pocketbook Series)
by Sean McManus
ISBN 13: 9781903776001
Format: Paperback (112 pages) Publisher: Management Pocketbooks Published: 01 Mar 2002
Services Marketing
by Valarie Zeithaml,Mary Jo Bitner
ISBN 13: 9780071199148
Format: Paperback (624 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2002 Other Format: Paperback