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Services Marketing Services Marketing by Valarie Zeithaml,Mary Jo Bitner

Services Marketing

by Valarie Zeithaml,Mary Jo Bitner


ISBN 13: 9780071199148

Format: Paperback (624 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2002
Other Format: Paperback

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Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers by Larry Wilson

Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers

by Larry Wilson


ISBN 13: 9780471147411

Format: Paperback (316 pages)
Publisher: Wiley
Published: 13 Feb 1996

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Building a Service Culture (Life Skills Management) Building a Service Culture (Life Skills Management) by Lifeskills International Ltd

Building a Service Culture (Life Skills Management)

by Lifeskills International Ltd


ISBN 13: 9780566081392

Format: Paperback (160 pages)
Publisher: Gower Publishing Ltd
Published: 16 Dec 1999

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Information Masters: Secrets of the Customer Race Information Masters: Secrets of the Customer Race by John McKean

Information Masters: Secrets of the Customer Race

by John McKean


ISBN 13: 9780471988014

Format: Illustrated (300 pages)
Publisher: Wiley
Published: 13 Apr 1999

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12 Steps to Success Through Service 12 Steps to Success Through Service by Barrie Hopson,Mike Scally

12 Steps to Success Through Service

by Barrie Hopson,Mike Scally


ISBN 13: 9781852523404

Format: Paperback (180 pages)
Publisher: Management Books 2000 Ltd
Published: Jan 2000
Other Format: Paperback, Unknown Binding

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Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series) Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series) by Tony. Cram

Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)

by Tony. Cram


ISBN 13: 9780273654315

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 May 2001

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Building Brands Directly: Creating Business Value from Customer Relationships Building Brands Directly: Creating Business Value from Customer Relationships by Stewart (Trainer and Lecturer Pearson,JR. Fre Pearson,Jr. Fre Pearson

Building Brands Directly: Creating Business Value from Customer Relationships

by Stewart (Trainer and Lecturer Pearson,JR. Fre Pearson,Jr. Fre Pearson


ISBN 13: 9780333639078

Format: Hardcover (448 pages)
Publisher: Palgrave Macmillan Ltd
Published: 05 Feb 1996

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The Customer Comes Second: And Other Secrets of Exceptional Service The Customer Comes Second: And Other Secrets of Exceptional Service by H. Rosenbluth

The Customer Comes Second: And Other Secrets of Exceptional Service

by H. Rosenbluth


ISBN 13: 9780688132460

Format: Paperback (240 pages)
Publisher: William Morrow
Published: 14 Apr 1994
Other Format: Hardcover

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG) CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG) by Paul Greenberg

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)

by Paul Greenberg


ISBN 13: 9780071590457

Format: Hardcover (688 pages)
Publisher: McGraw Hill
Published: 16 Oct 2009

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The Invisible Continent: Four Strategic Imperatives of the New Economy The Invisible Continent: Four Strategic Imperatives of the New Economy by Kenichi Ohmae

The Invisible Continent: Four Strategic Imperatives of the New Economy

by Kenichi Ohmae


ISBN 13: 9781857882940

Format: Paperback (288 pages)
Publisher: Nicholas Brealey Publishing
Published: 10 May 2001

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The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life by Tom Stevenson, Sam Barcus

The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

by Tom Stevenson, Sam Barcus


ISBN 13: 9780793170265

Format: Hardcover (272 pages)
Publisher: Kaplan Business
Published: 01 Oct 2003

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Human Sigma: Managing the Employee-customer Encounter Human Sigma: Managing the Employee-customer Encounter by John H. Fleming,Jim Asplund

Human Sigma: Managing the Employee-customer Encounter

by John H. Fleming,Jim Asplund


ISBN 13: 9781595620163

Format: Hardcover (320 pages)
Publisher: Gallup Press
Published: 28 Oct 2007

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