Total Customer Service: The Ultimate Weapon
by William H. Davidow,Bro Uttal
ISBN 13: 9780060920098
Format: Paperback (240 pages) Publisher: HarperCollins Published: 07 Aug 1990 Other Format: Hardcover
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Indispensable: How to Become the Company That Your Customers Can't Live Without
by Joe Calloway
ISBN 13: 9780471703082
Format: Hardcover (240 pages) Publisher: Wiley Published: 15 Apr 2005
Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond
by Patricia B. Seybold,Ronni T. Marshak
ISBN 13: 9780812930375
Format: Hardcover (360 pages) Publisher: Times Books Published: Nov 1998
Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power
by Glen Urban
ISBN 13: 9780131913615
Format: Hardcover (256 pages) Publisher: Wharton School Publishing Published: 11 May 2005
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
by Stephen C. Lundin
ISBN 13: 9780786868681
Format: Hardcover (176 pages) Publisher: Hachette USA Published: Apr 2002 Other Format: Hardcover, Paperback
Eight to Great: Eight Steps to Delivering an Exception Customer Experience
by Greg Gianforte
ISBN 13: 9781419695582
Format: Paperback (124 pages) Publisher: Booksurge Llc Published: 10 Jul 2008
Bag the Elephant: How to Win and Keep Big Customers
by Steve Kaplan
ISBN 13: 9781885167620
Format: Hardcover (208 pages) Publisher: Bard Press Published: 01 Sep 2005
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
by Jim Sterne
ISBN 13: 9780471382584
Format: Paperback (368 pages) Publisher: John Wiley & Sons Published: 01 Jun 2000
Inconvenience Stores: One Year in U.K. Customer Service
by Mark Bradley
ISBN 13: 9780954867812
Format: Paperback (176 pages) Publisher: Ardra Press Published: 01 Dec 2004
Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books)
by Joseph Jaffe
ISBN 13: 9780471718376
Format: Hardcover (304 pages) Publisher: John Wiley & Sons Published: 01 Jul 2005
Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9780099406211
Format: Paperback (208 pages) Publisher: Random House Business Published: 05 Aug 1999 Other Format: Paperback