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Total Customer Satisfaction: A Strategic Approach (Financial Times Series) Total Customer Satisfaction: A Strategic Approach (Financial Times Series) by Jacques Horovitz, M Jurgens

Total Customer Satisfaction: A Strategic Approach (Financial Times Series)

by Jacques Horovitz, M Jurgens


ISBN 13: 9780273034476

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 May 1992

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Crowning the Customer: How to Become Customer-driven Crowning the Customer: How to Become Customer-driven by Sen. Feargal Quinn

Crowning the Customer: How to Become Customer-driven

by Sen. Feargal Quinn


ISBN 13: 9780862789527

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 24 Feb 2006
Other Format: Paperback

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Raving Fans: A Revolutionary Approach to Customer Service Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard,Sheldon Bowles

Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard,Sheldon Bowles


ISBN 13: 9780688123161

Format: Hardcover (138 pages)
Publisher: Jossey Bass
Published: 01 Jan 1996

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Market-driven Management: Using the New Marketing Concept to Create a Customer-oriented Company (Portable MBA) Market-driven Management: Using the New Marketing Concept to Create a Customer-oriented Company (Portable MBA) by Frederick E. Webster Jr.

Market-driven Management: Using the New Marketing Concept to Create a Customer-oriented Company (Portable MBA)

by Frederick E. Webster Jr.


ISBN 13: 9780471595762

Format: Hardcover (336 pages)
Publisher: John Wiley & Sons
Published: 23 May 1994

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Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests by Joselin Linder, Gabe Zichermann

Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests

by Joselin Linder, Gabe Zichermann


ISBN 13: 9780470562239

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 16 Apr 2010

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The Practice of Market and Social Research: An Introduction The Practice of Market and Social Research: An Introduction by Yvonne McGivern

The Practice of Market and Social Research: An Introduction

by Yvonne McGivern


ISBN 13: 9780273695103

Format: Paperback (576 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Dec 2005
Other Format: Paperback

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Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series) Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series) by Patricia. Wellington

Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)

by Patricia. Wellington


ISBN 13: 9780273614722

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Oct 1995

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Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble, Shel Israel

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

by Robert Scoble, Shel Israel


ISBN 13: 9780471747192

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 31 Jan 2006

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Customer Service and Support: Implementing Effective Strategies (Financial Times Series) Customer Service and Support: Implementing Effective Strategies (Financial Times Series) by Colin Armistead,Graham Clark

Customer Service and Support: Implementing Effective Strategies (Financial Times Series)

by Colin Armistead,Graham Clark


ISBN 13: 9780273032731

Format: Hardcover (256 pages)
Publisher: Pearson Education Limited
Published: 29 Apr 1992

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See, Feel, Think, Do: The Power of Instinct in Business See, Feel, Think, Do: The Power of Instinct in Business by Andy Milligan,Shaun Smith

See, Feel, Think, Do: The Power of Instinct in Business

by Andy Milligan,Shaun Smith


ISBN 13: 9781904879558

Format: Paperback (192 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 01 Aug 2007

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell

Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell


ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003
Other Format: Hardcover

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How to Increase Sales by Telephone How to Increase Sales by Telephone by Alfred Tack

How to Increase Sales by Telephone

by Alfred Tack


ISBN 13: 9780749307172

Format: Paperback (224 pages)
Publisher: Hutchinson
Published: May 1990

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