Buy Used and New Customer Services Books

Essentials of Services Marketing (The Dryden Press series in marketing.)

by K. Douglas Hoffman,John E. G. Bateson

ISBN 13: 9780030152177

Format: Hardcover (576 pages)
Publisher: South-Western
Published: 08 Mar 1997

Save for later

Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan

ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

Save for later

Building Great Customer Experiences

by Colin Shaw,John Ivens

ISBN 13: 9780333990131

Format: Illustrated (242 pages)
Publisher: AIAA
Published: 13 Sep 2002
Other Format: Illustrated

Save for later

Strategic Customer Management: Strategizing the Sales Organization

by Nigel F. Piercy, Nikala Lane

ISBN 13: 9780199544509

Format: Illustrated (338 pages)
Publisher: OUP Oxford
Published: 12 Mar 2009

Save for later

Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)

by Jill Griffin

ISBN 13: 9780787963880

Format: Paperback (272 pages)
Publisher: Jossey-Bass
Published: 25 Sep 2002
Other Format: Paperback

Save for later

Return on Customer: Creating maximum value from your scarcest resource

by Don Peppers,Martha Rogers,Ph.D.

ISBN 13: 9781904879343

Format: Paperback (256 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 15 Sep 2005

Save for later

Total Customer Service: The Ultimate Weapon

by William H. Davidow,Bro Uttal

ISBN 13: 9780060920098

Format: Paperback (240 pages)
Publisher: HarperCollins
Published: 07 Aug 1990
Other Format: Hardcover

Save for later

Indispensable: How to Become the Company That Your Customers Can't Live Without

by Joe Calloway

ISBN 13: 9780471703082

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 15 Apr 2005

Save for later

Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond

by Patricia B. Seybold,Ronni T. Marshak

ISBN 13: 9780812930375

Format: Hardcover (360 pages)
Publisher: Times Books
Published: Nov 1998

Save for later

Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

by Stephen C. Lundin

ISBN 13: 9780786868681

Format: Hardcover (176 pages)
Publisher: Hachette USA
Published: Apr 2002
Other Format: Hardcover, Paperback

Save for later

Eight to Great: Eight Steps to Delivering an Exception Customer Experience

by Greg Gianforte

ISBN 13: 9781419695582

Format: Paperback (124 pages)
Publisher: Booksurge Llc
Published: 10 Jul 2008

Save for later

Bag the Elephant: How to Win and Keep Big Customers

by Steve Kaplan

ISBN 13: 9781885167620

Format: Hardcover (208 pages)
Publisher: Bard Press
Published: 01 Sep 2005

Save for later