Buy Used and New Customer Services Books

Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000

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Inconvenience Stores: One Year in U.K. Customer Service

by Mark Bradley

ISBN 13: 9780954867812

Format: Paperback (176 pages)
Publisher: Ardra Press
Published: 01 Dec 2004

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9780099406211

Format: Paperback (208 pages)
Publisher: Random House Business
Published: 05 Aug 1999
Other Format: Paperback

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CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)

by Jill Dyché

ISBN 13: 9780201730623

Format: Paperback (332 pages)
Publisher: Addison-Wesley Professional
Published: 09 Aug 2001

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The Customer Revolution: How to Thrive When Customers Are in Control

by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis

ISBN 13: 9780609607725

Format: Hardcover (416 pages)
Publisher: Crown Business
Published: Mar 2001

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Total Customer Satisfaction: A Strategic Approach (Financial Times Series)

by Jacques Horovitz, M Jurgens

ISBN 13: 9780273034476

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 May 1992

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Crowning the Customer: How to Become Customer-driven

by Sen. Feargal Quinn

ISBN 13: 9780862789527

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 24 Feb 2006
Other Format: Paperback

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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

ISBN 13: 9781591842958

Format: Hardcover (198 pages)
Publisher: PORTFOLIO
Published: 19 Nov 2009

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Service Operations Management: Improving Service Delivery

by Prof Robert Johnston,Graham Clark

ISBN 13: 9780273683674

Format: Paperback (516 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Mar 2005
Other Format: Paperback

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Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests

by Joselin Linder, Gabe Zichermann

ISBN 13: 9780470562239

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 16 Apr 2010

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Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)

by Patricia. Wellington

ISBN 13: 9780273614722

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Oct 1995

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See, Feel, Think, Do: The Power of Instinct in Business

by Andy Milligan,Shaun Smith

ISBN 13: 9781904879558

Format: Paperback (192 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 01 Aug 2007

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