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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell

Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell


ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003

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You Will be Satisfied You Will be Satisfied by Bob Tasca,Tasca,Peter Caldwell

You Will be Satisfied

by Bob Tasca,Tasca,Peter Caldwell


ISBN 13: 9780887308598

Format: Paperback (240 pages)
Publisher: Harper Paperbacks
Published: 01 Apr 1997

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Marketing, An Introduction Marketing, An Introduction by Martin Christopher,etc.,Malcolm McDonald

Marketing, An Introduction

by Martin Christopher,etc.,Malcolm McDonald


ISBN 13: 9780330320467

Format: Paperback (352 pages)
Publisher: Pan
Published: 09 Aug 1991
Other Format: Paperback

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Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers by Robert Spector

Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers

by Robert Spector


ISBN 13: 9780738208039

Format: Paperback (304 pages)
Publisher: Perseus Books
Published: 27 Nov 2002

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price,David Jaffe

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price,David Jaffe


ISBN 13: 9780470189085

Format: Illustrated (336 pages)
Publisher: Jossey-Bass
Published: 09 Apr 2008

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Quality Customer Service (Fifty-Minute) Quality Customer Service (Fifty-Minute) by Michael G. Crisp, William B. Martin

Quality Customer Service (Fifty-Minute)

by Michael G. Crisp, William B. Martin


ISBN 13: 9781560522034

Format: Paperback (80 pages)
Publisher: Crisp Publications Inc
Published: 31 Dec 1993

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle


ISBN 13: 9781857882063

Format: Paperback (288 pages)
Publisher: Nicholas Brealey Publishing
Published: 18 Nov 1999
Other Format: Hardcover

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Data Mining Techniques: Marketing, Sales and Customer Support Data Mining Techniques: Marketing, Sales and Customer Support by Michael J. A. Berry, Gordon Linoff

Data Mining Techniques: Marketing, Sales and Customer Support

by Michael J. A. Berry, Gordon Linoff


ISBN 13: 9780471179801

Format: Paperback (464 pages)
Publisher: John Wiley & Sons
Published: 19 Jun 1997
Other Format: Paperback

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) by Stephen Coscia

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia


ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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Customer Service Pocketbook (Management Pocketbook Series) Customer Service Pocketbook (Management Pocketbook Series) by Sean McManus

Customer Service Pocketbook (Management Pocketbook Series)

by Sean McManus


ISBN 13: 9781903776001

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: 01 Mar 2002
Other Format: Paperback

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Services Marketing Services Marketing by Valarie Zeithaml,Mary Jo Bitner

Services Marketing

by Valarie Zeithaml,Mary Jo Bitner


ISBN 13: 9780071199148

Format: Paperback (624 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2002
Other Format: Paperback

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Building a Service Culture (Life Skills Management) Building a Service Culture (Life Skills Management) by Lifeskills International Ltd

Building a Service Culture (Life Skills Management)

by Lifeskills International Ltd


ISBN 13: 9780566081392

Format: Paperback (160 pages)
Publisher: Gower Publishing Ltd
Published: 16 Dec 1999

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