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Quality: From Customer Needs to Customer Satisfaction Quality: From Customer Needs to Customer Satisfaction by Bo Bergman, Bengt Klefsjo

Quality: From Customer Needs to Customer Satisfaction

by Bo Bergman, Bengt Klefsjo


ISBN 13: 9780077090166

Format: Paperback (478 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Jan 1994

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The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard) The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard) by Templeton

The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard)

by Templeton


ISBN 13: 9781576753217

Format: Paperback (135 pages)
Publisher: Berrett-Koehler
Published: 01 Apr 2005

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience by Jonathan M. Tisch, Karl Weber

Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber


ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

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Successful Large Account Management Successful Large Account Management by Robert B. Miller, Stephen E. Heiman

Successful Large Account Management

by Robert B. Miller, Stephen E. Heiman


ISBN 13: 9780805013047

Format: Hardcover (218 pages)
Publisher: Henry Holt & Co
Published: Jun 1991
Other Format: Illustrated, Paperback

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The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results by Barbara Bund

The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results

by Barbara Bund


ISBN 13: 9780071459310

Format: Hardcover (272 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Services Management: An Integrated Approach Services Management: An Integrated Approach by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel

Services Management: An Integrated Approach

by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel


ISBN 13: 9780273673538

Format: Paperback (560 pages)
Publisher: Financial Times/ Prentice Hall
Published: 17 Jul 2003
Other Format: Paperback

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Satisfaction Guaranteed Satisfaction Guaranteed by Byrd Baggett

Satisfaction Guaranteed

by Byrd Baggett


ISBN 13: 9781558532861

Format: Hardcover (126 pages)
Publisher: Rutledge Hill Press,U.S.
Published: 01 Mar 1994

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Customer Connections: New Strategies for Growth Customer Connections: New Strategies for Growth by Robert E Wayland, Paul M Cole

Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole


ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace by Mark Dawes,Denise Winn

Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn


ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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Dealing With Demanding Customers: How To Turn Complaints Into Opportunities Dealing With Demanding Customers: How To Turn Complaints Into Opportunities by David Martin

Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

by David Martin


ISBN 13: 9780273607298

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 Aug 1994

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Waiter Rant Waiter Rant by The Waiter

Waiter Rant

by The Waiter


ISBN 13: 9781848540187

Format: Paperback (320 pages)
Publisher: John Murray
Published: 06 Aug 2009
Other Format: Paperback

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Managing Customer Value: Creating Quality and Service That Customers Can See Managing Customer Value: Creating Quality and Service That Customers Can See by Bradley T. Gale

Managing Customer Value: Creating Quality and Service That Customers Can See

by Bradley T. Gale


ISBN 13: 9780029110454

Format: Hardcover (424 pages)
Publisher: Macmillan Publishers New Zealand
Published: 01 Oct 1994

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