Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
by Daniel T. Jones, James P. Womack
ISBN 13: 9780743275958
Format: Hardcover (368 pages) Publisher: Simon & Schuster Published: 03 Oct 2005 Other Format: Paperback
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Simply Better: Winning and Keeping Customers by Delivering What Matters Most
by Patrick Barwise,Sean Meehan
ISBN 13: 9780875843988
Format: Illustrated (216 pages) Publisher: Harvard Business Review Press Published: 12 Aug 2004
The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
by Peggy Carlaw
ISBN 13: 9780070779747
Format: Paperback (224 pages) Publisher: McGraw-Hill Education Published: 01 Oct 1998 Other Format: Paperback
Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age
by Don Peppers,Martha Rogers
ISBN 13: 9780749918149
Format: Paperback (464 pages) Publisher: Piatkus Published: 26 Mar 1998
Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)
by Dr Simon Knox, Stan Maklan
ISBN 13: 9780273631057
Format: Hardcover (288 pages) Publisher: Financial Times/ Prentice Hall Published: 25 Mar 1998
Building Great Customer Experiences
by Colin Shaw,John Ivens
ISBN 13: 9780333990131
Format: Illustrated (242 pages) Publisher: AIAA Published: 13 Sep 2002 Other Format: Illustrated
Strategic Customer Management: Strategizing the Sales Organization
by Nigel F. Piercy, Nikala Lane
ISBN 13: 9780199544509
Format: Illustrated (338 pages) Publisher: OUP Oxford Published: 12 Mar 2009
Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)
by Jill Griffin
ISBN 13: 9780787963880
Format: Paperback (272 pages) Publisher: Jossey-Bass Published: 25 Sep 2002 Other Format: Paperback
Return on Customer: Creating maximum value from your scarcest resource
by Don Peppers,Martha Rogers,Ph.D.
ISBN 13: 9781904879343
Format: Paperback (256 pages) Publisher: Cyan Books and Marshall Cavendish Published: 15 Sep 2005
Total Customer Service: The Ultimate Weapon
by William H. Davidow,Bro Uttal
ISBN 13: 9780060920098
Format: Paperback (240 pages) Publisher: HarperCollins Published: 07 Aug 1990 Other Format: Hardcover
Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond
by Patricia B. Seybold,Ronni T. Marshak
ISBN 13: 9780812930375
Format: Hardcover (360 pages) Publisher: Times Books Published: Nov 1998
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
by Stephen C. Lundin
ISBN 13: 9780786868681
Format: Hardcover (176 pages) Publisher: Hachette USA Published: Apr 2002 Other Format: Hardcover, Paperback