What's the Secret? To Providing a World-Class Customer Experience
by John R. DiJulius III
ISBN 13: 9780470196120
Format: Illustrated (320 pages) Publisher: Wiley Published: 27 May 2008
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One To One Future: Building Business Relationships One Customer at a Time
by Don Peppers,Martha Rogers
ISBN 13: 9780749913984
Format: Hardcover (464 pages) Publisher: Piatkus Published: 29 Sep 1994 Other Format: Paperback
How To Complain
by Mel Stein
ISBN 13: 9781904915027
Format: Paperback (224 pages) Publisher: SOUTHBANK PUBLISHING Published: 01 May 2005
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
by Richard Owen,Laura L. Brooks PhD
ISBN 13: 9780470260692
Format: Hardcover (320 pages) Publisher: Jossey-Bass Published: 05 Dec 2008
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
by Leonard L. Berry
ISBN 13: 9780684845111
Format: Illustrated (288 pages) Publisher: Free Press Published: 04 May 1999
The Customer Relationship Management Survival Guide: Everything You Need to Know, Before You Need to Know It
by Dick Lee, Richard A., Jr. Lee
ISBN 13: 9780967375731
Format: Paperback (222 pages) Publisher: HYM Press Published: Jul 2000
Creating New Clients: Marketing and Selling Professional Services
by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir
ISBN 13: 9780304704262
Format: Paperback (208 pages) Publisher: Cengage Learning EMEA Published: 03 Sep 1998 Other Format: Paperback
Up Close and Personal?: Customer Relationship Marketing at Work
by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss
ISBN 13: 9780749438319
Format: CD-ROM (368 pages) Publisher: Kogan Page Published: 03 Dec 2002 Other Format: Hardcover
Marketing Services: Competing through Quality
by A. Parasuraman, Leonard L. Berry
ISBN 13: 9780029030790
Format: Hardcover (212 pages) Publisher: The Free Press Published: 30 Sep 1991 Other Format: Paperback
Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)
by Stanley A. Brown
ISBN 13: 9780471644095
Format: Hardcover (345 pages) Publisher: John Wiley & Sons Published: 14 Jun 2000
Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)
by Sarah Cook
ISBN 13: 9780749437923
Format: Paperback (248 pages) Publisher: Kogan Page Ltd Published: 31 May 2002
Smart Things to Know About Customers
by Ros Jay
ISBN 13: 9781841120379
Format: Paperback (202 pages) Publisher: Capstone Published: 08 Aug 2000
How To Complain
by Mel Stein
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