Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)
by James Teboul
ISBN 13: 9780230006607
Format: Illustrated (160 pages) Publisher: Palgrave Macmillan Published: 13 Oct 2006
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
by Bill Price,David Jaffe
ISBN 13: 9780470189085
Format: Illustrated (336 pages) Publisher: Jossey-Bass Published: 09 Apr 2008
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
by David Freemantle
ISBN 13: 9781857882063
Format: Paperback (288 pages) Publisher: Nicholas Brealey Publishing Published: 18 Nov 1999 Other Format: Hardcover
Services Marketing
by Valarie Zeithaml,Mary Jo Bitner
ISBN 13: 9780071199148
Format: Paperback (624 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2002 Other Format: Paperback
Building a Service Culture (Life Skills Management)
by Lifeskills International Ltd
ISBN 13: 9780566081392
Format: Paperback (160 pages) Publisher: Gower Publishing Ltd Published: 16 Dec 1999
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
by Paul Greenberg
ISBN 13: 9780071590457
Format: Hardcover (688 pages) Publisher: McGraw Hill Published: 16 Oct 2009
One To One Future: Building Business Relationships One Customer at a Time
by Don Peppers,Martha Rogers
ISBN 13: 9780749914929
Format: Paperback (464 pages) Publisher: Piatkus Published: 30 May 1996 Other Format: Hardcover
Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
by William A. Band
ISBN 13: 9780471525936
Format: Paperback (352 pages) Publisher: John Wiley & Sons Published: 25 Apr 1991
Delivering Knock Your Socks Off Service
by Performance Research Associates
ISBN 13: 9780814473658
Format: Paperback (192 pages) Publisher: Amacom Published: 01 Oct 2006
What's the Secret? To Providing a World-Class Customer Experience
by John R. DiJulius III
ISBN 13: 9780470196120
Format: Illustrated (320 pages) Publisher: Wiley Published: 27 May 2008
ISBN 13: 9780749913984
Format: Hardcover (464 pages) Publisher: Piatkus Published: 29 Sep 1994 Other Format: Paperback
How To Complain
by Mel Stein
ISBN 13: 9781904915027
Format: Paperback (224 pages) Publisher: SOUTHBANK PUBLISHING Published: 01 May 2005