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How to be Better at Customer Care (How to be a Better) How to be Better at Customer Care (How to be a Better) by Timothy R V Foster

How to be Better at Customer Care (How to be a Better)

by Timothy R V Foster


ISBN 13: 9780749429454

Format: Paperback (174 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 1999

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace by Mark Dawes,Denise Winn

Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn


ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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Dealing With Demanding Customers: How To Turn Complaints Into Opportunities Dealing With Demanding Customers: How To Turn Complaints Into Opportunities by David Martin

Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

by David Martin


ISBN 13: 9780273607298

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 Aug 1994

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Revolutionize Your Customer Experience Revolutionize Your Customer Experience by Colin Shaw

Revolutionize Your Customer Experience

by Colin Shaw


ISBN 13: 9781403936035

Format: Illustrated (240 pages)
Publisher: Palgrave Macmillan
Published: 23 Sep 2004

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Loyalty Myths: Hyped Strategies That Will Put You Out of Business –– and Proven Tactics That Really Work Loyalty Myths: Hyped Strategies That Will Put You Out of Business –– and Proven Tactics That Really Work by Timothy L. Keiningham,Terry G. Vavra,Lerzan Aksoy,Henri Wallard

Loyalty Myths: Hyped Strategies That Will Put You Out of Business –– and Proven Tactics That Really Work

by Timothy L. Keiningham,Terry G. Vavra,Lerzan Aksoy,Henri Wallard


ISBN 13: 9780471743156

Format: Illustrated (272 pages)
Publisher: Wiley
Published: 18 Oct 2005

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson


ISBN 13: 9780814472903

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Sep 2005

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Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships (MARKETING/SALES/ADV & PROMO) Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships (MARKETING/SALES/ADV & PROMO) by . Gerald Michaelson

Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson


ISBN 13: 9780071427302

Format: Paperback (240 pages)
Publisher: McGrawHill Education
Published: 01 Oct 2003

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt


ISBN 13: 9780749435783

Format: Hardcover (272 pages)
Publisher: Kogan Page
Published: 03 Oct 2003

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Measuring Customer Satisfaction (50-Minute Series) Measuring Customer Satisfaction (50-Minute Series) by Richard F. Gerson

Measuring Customer Satisfaction (50-Minute Series)

by Richard F. Gerson


ISBN 13: 9781560521785

Format: Paperback (112 pages)
Publisher: Crisp Publications Inc
Published: 10 Feb 1993
Other Format: Paperback

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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy

Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life

by Chris Daffy


ISBN 13: 9781860761645

Format: Paperback (304 pages)
Publisher: Oak Tree Press
Published: 18 Mar 2011
Other Format: Paperback

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The New Market Leaders: Who's Winning and How in the Battle for Customers The New Market Leaders: Who's Winning and How in the Battle for Customers by Fred Wiersema

The New Market Leaders: Who's Winning and How in the Battle for Customers

by Fred Wiersema


ISBN 13: 9780743204651

Format: Hardcover (288 pages)
Publisher: Free Press
Published: 03 Sep 2001

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Real Time: Preparing for the Age of the Never Satisfied Customer Real Time: Preparing for the Age of the Never Satisfied Customer by Regis McKenna

Real Time: Preparing for the Age of the Never Satisfied Customer

by Regis McKenna


ISBN 13: 9780875847948

Format: Large Print (204 pages)
Publisher: Harvard Business Review Press
Published: 08 Aug 1997

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