Marketing, An Introduction
by Martin Christopher,etc.,Malcolm McDonald
ISBN 13: 9780330320467
Format: Paperback (352 pages) Publisher: Pan Published: 09 Aug 1991 Other Format: Paperback
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Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)
by James Teboul
ISBN 13: 9780230006607
Format: Illustrated (160 pages) Publisher: Palgrave Macmillan Published: 13 Oct 2006
Lifebelt: The Definitive Guide to Managing Customer Retention
by Murphy
ISBN 13: 9780471498186
Format: Illustrated (306 pages) Publisher: John Wiley & Sons Published: 16 Jan 2001
Quality Customer Service (Fifty-Minute)
by Michael G. Crisp, William B. Martin
ISBN 13: 9781560522034
Format: Paperback (80 pages) Publisher: Crisp Publications Inc Published: 31 Dec 1993
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
by David Freemantle
ISBN 13: 9781857882063
Format: Paperback (288 pages) Publisher: Nicholas Brealey Publishing Published: 18 Nov 1999 Other Format: Hardcover
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)
by Nathan Shedroff, Steve Diller, Darrel Rhea
ISBN 13: 9780321552341
Format: Paperback (160 pages) Publisher: New Riders Published: 05 Feb 2008
Uncommon Practice: People Who Deliver a Great Brand Experience
by Mr Shaun Smith,Mr Andy Milligan
ISBN 13: 9780273659365
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 20 May 2002
Customer Service Pocketbook (Management Pocketbook Series)
by Sean McManus
ISBN 13: 9781903776001
Format: Paperback (112 pages) Publisher: Management Pocketbooks Published: 01 Mar 2002
Services Marketing
by Valarie Zeithaml,Mary Jo Bitner
ISBN 13: 9780071199148
Format: Paperback (624 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2002 Other Format: Paperback
Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers
by Larry Wilson
ISBN 13: 9780471147411
Format: Paperback (316 pages) Publisher: Wiley Published: 13 Feb 1996
Building a Service Culture (Life Skills Management)
by Lifeskills International Ltd
ISBN 13: 9780566081392
Format: Paperback (160 pages) Publisher: Gower Publishing Ltd Published: 16 Dec 1999
Information Masters: Secrets of the Customer Race
by John McKean
ISBN 13: 9780471988014
Format: Illustrated (300 pages) Publisher: Wiley Published: 13 Apr 1999