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Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age by Don Peppers,Martha Rogers

Enterprise One To One: Strategies for Competing And Winning Customers in the Interactive Age

by Don Peppers,Martha Rogers


ISBN 13: 9780749918149

Format: Paperback (464 pages)
Publisher: Piatkus
Published: 26 Mar 1998

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Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series) Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series) by Dr Simon Knox, Stan Maklan

Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan


ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

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Building Great Customer Experiences Building Great Customer Experiences by Colin Shaw,John Ivens

Building Great Customer Experiences

by Colin Shaw,John Ivens


ISBN 13: 9780333990131

Format: Illustrated (242 pages)
Publisher: AIAA
Published: 13 Sep 2002
Other Format: Illustrated

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Strategic Customer Management: Strategizing the Sales Organization Strategic Customer Management: Strategizing the Sales Organization by Nigel F. Piercy, Nikala Lane

Strategic Customer Management: Strategizing the Sales Organization

by Nigel F. Piercy, Nikala Lane


ISBN 13: 9780199544509

Format: Illustrated (338 pages)
Publisher: OUP Oxford
Published: 12 Mar 2009

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Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy by Roland T. Rust

Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy

by Roland T. Rust


ISBN 13: 9780684864662

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 27 Jun 2000

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Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management) Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management) by Jill Griffin

Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)

by Jill Griffin


ISBN 13: 9780787963880

Format: Paperback (272 pages)
Publisher: Jossey-Bass
Published: 25 Sep 2002
Other Format: Paperback

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Return on Customer: Creating maximum value from your scarcest resource Return on Customer: Creating maximum value from your scarcest resource by Don Peppers,Martha Rogers,Ph.D.

Return on Customer: Creating maximum value from your scarcest resource

by Don Peppers,Martha Rogers,Ph.D.


ISBN 13: 9781904879343

Format: Paperback (256 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 15 Sep 2005

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Total Customer Service: The Ultimate Weapon Total Customer Service: The Ultimate Weapon by William H. Davidow,Bro Uttal

Total Customer Service: The Ultimate Weapon

by William H. Davidow,Bro Uttal


ISBN 13: 9780060920098

Format: Paperback (240 pages)
Publisher: HarperCollins
Published: 07 Aug 1990
Other Format: Hardcover

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Indispensable: How to Become the Company That Your Customers Can't Live Without Indispensable: How to Become the Company That Your Customers Can't Live Without by Joe Calloway

Indispensable: How to Become the Company That Your Customers Can't Live Without

by Joe Calloway


ISBN 13: 9780471703082

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 15 Apr 2005

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Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond by Patricia B. Seybold,Ronni T. Marshak

Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond

by Patricia B. Seybold,Ronni T. Marshak


ISBN 13: 9780812930375

Format: Hardcover (360 pages)
Publisher: Times Books
Published: Nov 1998

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On Great Service: A Framework for Action On Great Service: A Framework for Action by Leonard L. Berry

On Great Service: A Framework for Action

by Leonard L. Berry


ISBN 13: 9780029185551

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 01 Apr 1995

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Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power by Glen Urban

Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power

by Glen Urban


ISBN 13: 9780131913615

Format: Hardcover (256 pages)
Publisher: Wharton School Publishing
Published: 11 May 2005

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