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Customer Relationship Management Customer Relationship Management by Ed Peelen

Customer Relationship Management

by Ed Peelen


ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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The One to One Future: Building Relationships One Customer at a Time The One to One Future: Building Relationships One Customer at a Time by Don Peppers,Martha Rogers

The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers


ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Understanding...keeping the Human Factor Alive in the digital age Understanding...keeping the Human Factor Alive in the digital age by Richard Brimble with Martin Clark

Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark


ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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Customer Satisfaction is Worthless Customer Loyalty is Priceless Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer

Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer


ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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S/NVQ Level 2 Customer Service (NVQ Customer Service) S/NVQ Level 2 Customer Service (NVQ Customer Service) by Sally Bradley

S/NVQ Level 2 Customer Service (NVQ Customer Service)

by Sally Bradley


ISBN 13: 9780435465292

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 29 Jun 2007
Other Format: Paperback

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,) Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,) by Scott Cook, Frederick F. Reichheld

Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld


ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO) Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO) by . Gerald Michaelson

Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson


ISBN 13: 9780071427319

Format: Paperback (256 pages)
Publisher: McGrawHill Education
Published: 10 Nov 2003

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management) Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management) by Jay R. Galbraith

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

by Jay R. Galbraith


ISBN 13: 9780787979195

Format: Illustrated (208 pages)
Publisher: Jossey-Bass
Published: 31 Mar 2005

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) by N/A

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by N/A


ISBN 13: 9780749450663

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 03 Jan 2008

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits by N/A

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits

by N/A


ISBN 13: 9780814413333

Format: Hardcover (272 pages)
Publisher: Amacom
Published: 01 May 2009

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Loyalty Rules!: How Leaders Build Lasting Relationships Loyalty Rules!: How Leaders Build Lasting Relationships by N/A

Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A


ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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Complexity Avalance: Overcoming the Threat to Technology Adoption Complexity Avalance: Overcoming the Threat to Technology Adoption by N/A

Complexity Avalance: Overcoming the Threat to Technology Adoption

by N/A


ISBN 13: 9780984213009

Format: Hardcover (200 pages)
Publisher: Point B, Inc
Published: 19 Oct 2009

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