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Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer

ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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S/NVQ Level 2 Customer Service (NVQ Customer Service)

by Sally Bradley

ISBN 13: 9780435465292

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 29 Jun 2007
Other Format: Paperback

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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S/NVQ Level 3 Customer Service (NVQ Customer Service)

by Ms Sally Bradley,Ms Lesley Hebron,Mr Allan Woods

ISBN 13: 9780435452278

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 05 Sep 2001

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Creating a Company for Customers: How to Build and Lead a Market Driven Organisation (Financial Times Series)

by Prof Malcolm Mcdonald, Prof Martin Christopher, Dr Simon Knox, Prof Adrian Payne

ISBN 13: 9780273642497

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 13 Dec 2000

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The Mind of the Customer: How the World's Leading Sales Forces Accelerate Their Customers' Success (MARKETING/SALES/ADV & PROMO)

by Richard Hodge,Lou Schachter

ISBN 13: 9780071470278

Format: Illustrated (272 pages)
Publisher: McGraw-Hill Education
Published: 01 Mar 2006

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Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan

ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

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Building Great Customer Experiences

by Colin Shaw,John Ivens

ISBN 13: 9780333990131

Format: Illustrated (242 pages)
Publisher: AIAA
Published: 13 Sep 2002
Other Format: Illustrated

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High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series)

by Brian Plowman

ISBN 13: 9780273604372

Format: Hardcover (267 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Aug 1994

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