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Perfect Customer Care (Perfect S.) Perfect Customer Care (Perfect S.) by Ted Johns

Perfect Customer Care (Perfect S.)

by Ted Johns


ISBN 13: 9780099406211

Format: Paperback (208 pages)
Publisher: Random House Business
Published: 05 Aug 1999
Other Format: Paperback

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Service Operations Management: Improving Service Delivery Service Operations Management: Improving Service Delivery by Prof Robert Johnston,Graham Clark

Service Operations Management: Improving Service Delivery

by Prof Robert Johnston,Graham Clark


ISBN 13: 9780273683674

Format: Paperback (516 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Mar 2005
Other Format: Paperback

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Total Customer Satisfaction: A Strategic Approach (Financial Times Series) Total Customer Satisfaction: A Strategic Approach (Financial Times Series) by Jacques Horovitz, M Jurgens

Total Customer Satisfaction: A Strategic Approach (Financial Times Series)

by Jacques Horovitz, M Jurgens


ISBN 13: 9780273034476

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 May 1992

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Crowning the Customer: How to Become Customer-driven Crowning the Customer: How to Become Customer-driven by Sen. Feargal Quinn

Crowning the Customer: How to Become Customer-driven

by Sen. Feargal Quinn


ISBN 13: 9780862789527

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 24 Feb 2006

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell

Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell


ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003

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Marketing, An Introduction Marketing, An Introduction by Martin Christopher,etc.,Malcolm McDonald

Marketing, An Introduction

by Martin Christopher,etc.,Malcolm McDonald


ISBN 13: 9780330320467

Format: Paperback (352 pages)
Publisher: Pan
Published: 09 Aug 1991
Other Format: Paperback

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Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press) Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press) by James Teboul

Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)

by James Teboul


ISBN 13: 9780230006607

Format: Illustrated (160 pages)
Publisher: Palgrave Macmillan
Published: 13 Oct 2006

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price,David Jaffe

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price,David Jaffe


ISBN 13: 9780470189085

Format: Illustrated (336 pages)
Publisher: Jossey-Bass
Published: 09 Apr 2008

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle


ISBN 13: 9781857882063

Format: Paperback (288 pages)
Publisher: Nicholas Brealey Publishing
Published: 18 Nov 1999
Other Format: Hardcover

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Services Marketing Services Marketing by Valarie Zeithaml,Mary Jo Bitner

Services Marketing

by Valarie Zeithaml,Mary Jo Bitner


ISBN 13: 9780071199148

Format: Paperback (624 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2002
Other Format: Paperback

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Building a Service Culture (Life Skills Management) Building a Service Culture (Life Skills Management) by Lifeskills International Ltd

Building a Service Culture (Life Skills Management)

by Lifeskills International Ltd


ISBN 13: 9780566081392

Format: Paperback (160 pages)
Publisher: Gower Publishing Ltd
Published: 16 Dec 1999

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG) CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG) by Paul Greenberg

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)

by Paul Greenberg


ISBN 13: 9780071590457

Format: Hardcover (688 pages)
Publisher: McGraw Hill
Published: 16 Oct 2009

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