Keeping Score: Using the Right Metrics to Drive World-Class Performance
by Mark Graham Brown
ISBN 13: 9780814403273
Format: Hardcover (198 pages) Publisher: Amacom Published: 01 May 1996 Other Format: Paperback
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Total Quality Management: Text, Cases and Readings
by Joel E. Ross
ISBN 13: 9780749413460
Format: Paperback (352 pages) Publisher: Kogan Page Ltd Published: 30 Jul 1994
The Thank You Economy
by Gary Vaynerchuk
ISBN 13: 9780061914188
Format: Hardcover (256 pages) Publisher: Collins Business Published: 01 Mar 2011
Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation
by Patrick Barwise,Sean Meehan
ISBN 13: 9780470976319
Format: Hardcover (184 pages) Publisher: John Wiley & Sons Published: 11 Mar 2011
Horizontal Management: Beyond Total Customer Satisfaction
by D.Keith Denton
ISBN 13: 9780669269369
Format: Hardcover (211 pages) Publisher: New Lexington Press Published: 28 Jan 1991
The Customer Revolution
by Patricia Seybold
ISBN 13: 9780712669856
Format: Paperback (416 pages) Publisher: Random House Business Published: 04 Apr 2002 Other Format: Hardcover
Delighting Your Customers: Keep your customers coming back, time and time again
by Susan Nash,Derek Nash
ISBN 13: 9781857035964
Format: Paperback (160 pages) Publisher: How To Books Published: 01 Feb 2001
Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
by ACNielsen,Al Heller,John Karolefski
ISBN 13: 9780471703594
Format: Illustrated (368 pages) Publisher: Wiley Published: 21 Nov 2005
Customer Care (UK PROFESSIONAL BUSINESS Management / Business)
by Roland Bee, Frances Bee
ISBN 13: 9780852927762
Format: Paperback (96 pages) Publisher: Chartered Institute of Personnel and Development Published: 01 Feb 1999 Other Format: Paperback
Rules to Break (MSEL): How Your Business Can Beat the Crisis of Short-Termism: 8 (Microsoft Executive Leadership Series)
by Peppers,Rogers
ISBN 13: 9780470227541
Format: Hardcover (316 pages) Publisher: John Wiley & Sons Published: 19 Feb 2008
Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)
by Jill Griffin
ISBN 13: 9780787908607
Format: Paperback (256 pages) Publisher: Jossey Bass Published: 12 Jun 1997 Other Format: Paperback
Customer Genius
by Peter Fisk
ISBN 13: 9781841127880
Format: Illustrated (408 pages) Publisher: Capstone Published: 20 Mar 2009