Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
by Mitch Joel
ISBN 13: 9780446548229
Format: Paperback (304 pages) Publisher: Business Plus Published: 12 Oct 2010
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The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next
by Robyn Waters
ISBN 13: 9781591840916
Format: Hardcover (144 pages) Publisher: Portfolio Published: 01 Jul 2005
Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partnerships, Increase Sales
by Stephan Schiffman
ISBN 13: 9781593375348
Format: Paperback (288 pages) Publisher: Adams Media Published: 25 Feb 2007
Total Access: Giving Customers What They Want in an Anytime, Anywhere World
by Regis Mckenna
ISBN 13: 9781578512447
Format: Hardcover (240 pages) Publisher: Harvard Business School Press Published: 01 Mar 2002
The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273713012
Format: Paperback (240 pages) Publisher: Financial Times/ Prentice Hall Published: 28 Oct 2010
Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'
by Harry Alder
ISBN 13: 9780749433666
Format: Paperback (256 pages) Publisher: Kogan Page Published: 01 Apr 2001
Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It
by Grant Leboff
ISBN 13: 9780749460501
Format: Paperback (240 pages) Publisher: Kogan Page Published: 03 Jan 2011
Customer Service: New Rules for a Social Media World (Que Biz-Tech)
by Peter Shankman
ISBN 13: 9780789747099
Format: Paperback (208 pages) Publisher: QUE Published: 16 Dec 2010
Keeping Score: Using the Right Metrics to Drive World-Class Performance
by Mark Graham Brown
ISBN 13: 9780814403273
Format: Hardcover (198 pages) Publisher: Amacom Published: 01 May 1996 Other Format: Paperback
European Casebook on Implementing Service Strategies
by Sandra Vandermerwe, Lovelock
ISBN 13: 9780130971302
Format: Paperback (540 pages) Publisher: Prentice Hall Published: 01 Mar 1994
Key Customers: How to Manage Them Profitably (CIM Professional Development)
by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn
ISBN 13: 9780750646154
Format: Paperback (319 pages) Publisher: Butterworth-Heinemann Ltd Published: 07 Apr 2000
Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)
by Bryan Bergeron
ISBN 13: 9780471206033
Format: Paperback (220 pages) Publisher: John Wiley & Sons Published: 30 Jan 2002
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