Buy Used and New Customer Services Books

Return on Customer: Creating Maximum Value from Your Scarcest Resource

by Martha Rogers,Don Peppers

ISBN 13: 9780385510301

Format: Hardcover (304 pages)
Publisher: Crown Business
Published: 21 Jun 2005

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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell

ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business

by Josh Bernoff,Ted Schadler

ISBN 13: 9781422155639

Format: Hardcover (272 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2010

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove,James D. Power

ISBN 13: 9781591841098

Format: Hardcover (288 pages)
Publisher: Portfolio
Published: 20 Jan 2007

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Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partnerships, Increase Sales

by Stephan Schiffman

ISBN 13: 9781593375348

Format: Paperback (288 pages)
Publisher: Adams Media
Published: 25 Feb 2007

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Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman

ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!

by Mark Sanborn

ISBN 13: 9780937539620

Format: Paperback (80 pages)
Publisher: Executive Books
Published: 01 Jun 2002

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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown

ISBN 13: 9780814403273

Format: Hardcover (198 pages)
Publisher: Amacom
Published: 01 May 1996
Other Format: Paperback

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Total Quality Management: Text, Cases and Readings

by Joel E. Ross

ISBN 13: 9780749413460

Format: Paperback (352 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1994

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