Buy Used and New Customer Services Books

One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper

by Michael W. Lowenstein

ISBN 13: 9780324301298

Format: Hardcover (240 pages)
Publisher: South-Western, Division of Thomson Learning
Published: Aug 2004

Save for later

Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media: Promoting Your Company Through Viral Marketing

by N/A

ISBN 13: 9780789742841

Format: Paperback (360 pages)
Publisher: QUE
Published: 18 Jun 2010

Save for later

Return on Customer: Creating Maximum Value from Your Scarcest Resource

by Martha Rogers,Don Peppers

ISBN 13: 9780385510301

Format: Hardcover (304 pages)
Publisher: Crown Business
Published: 21 Jun 2005

Save for later

The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell

ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

Save for later

Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

Save for later

Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business

by Josh Bernoff,Ted Schadler

ISBN 13: 9781422155639

Format: Hardcover (272 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2010

Save for later

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove,James D. Power

ISBN 13: 9781591841098

Format: Hardcover (288 pages)
Publisher: Portfolio
Published: 20 Jan 2007

Save for later

Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partnerships, Increase Sales

by Stephan Schiffman

ISBN 13: 9781593375348

Format: Paperback (288 pages)
Publisher: Adams Media
Published: 25 Feb 2007

Save for later

Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

Save for later

The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

Save for later

The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!

by Mark Sanborn

ISBN 13: 9780937539620

Format: Paperback (80 pages)
Publisher: Executive Books
Published: 01 Jun 2002

Save for later

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman

ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

Save for later