Buy Used and New Customer Services Books

The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building

by Donna Fluss

ISBN 13: 9780814472569

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2005

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Horizontal Management: Beyond Total Customer Satisfaction

by D.Keith Denton

ISBN 13: 9780669269369

Format: Hardcover (211 pages)
Publisher: New Lexington Press
Published: 28 Jan 1991

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Service Strategy (Financial Times Series)

by Jacques Horovitz

ISBN 13: 9780273675839

Format: Hardcover (205 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Nov 2004

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Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience

by Shep Hyken

ISBN 13: 9781608321063

Format: Hardcover (224 pages)
Publisher: Greenleaf Book Group LLC
Published: 01 Apr 2011

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Customer Service Workbook + FREE CD ROM (Business Enterprise)

by Neville Lake, Kristen Hickey

ISBN 13: 9780749437893

Format: Paperback (223 pages)
Publisher: Kogan Page
Published: 03 Oct 2002

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey

ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph Michelli

ISBN 13: 9780071749589

Format: Hardcover (256 pages)
Publisher: Schaum's Outlines
Published: 10 Oct 2011

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Transform: How Leading Companies are Winning with Disruptive Social Technology

by Christopher Morace,Sara Gaviser Leslie

ISBN 13: 9780071826594

Format: Illustrated (256 pages)
Publisher: McGraw-Hill Education
Published: 16 Nov 2013

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The Customer Revolution

by Patricia Seybold

ISBN 13: 9780712669856

Format: Paperback (416 pages)
Publisher: Random House Business
Published: 04 Apr 2002
Other Format: Hardcover

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Customer Care (UK PROFESSIONAL BUSINESS Management / Business)

by Roland Bee, Frances Bee

ISBN 13: 9780852927762

Format: Paperback (96 pages)
Publisher: Chartered Institute of Personnel and Development
Published: 01 Feb 1999
Other Format: Paperback

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin

ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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The One to One Manager: Real-world Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers

ISBN 13: 9781841120935

Format: Paperback (256 pages)
Publisher: Capstone
Published: 01 Feb 2000
Other Format: Hardcover

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