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Handbook of Key Customer Relationship Management (Financial Times Series) Handbook of Key Customer Relationship Management (Financial Times Series) by Ken Burnett

Handbook of Key Customer Relationship Management (Financial Times Series)

by Ken Burnett


ISBN 13: 9780273650317

Format: Hardcover (422 pages)
Publisher: FT PrenticeHall
Published: 13 Dec 2000

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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland,Julia Mayben

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben


ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt


ISBN 13: 9780749447526

Format: Hardcover (304 pages)
Publisher: Kogan Page
Published: 03 Nov 2006
Other Format: Illustrated

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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability by Stanley A. Brown

Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown


ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) by Paul Harsin, Ray W. Wilson

Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)

by Paul Harsin, Ray W. Wilson


ISBN 13: 9780527763442

Format: Paperback (168 pages)
Publisher: Productivity Press
Published: 01 Jan 1998

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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson

Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson


ISBN 13: 9780749424183

Format: Hardcover (368 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1997

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Batteries Included!: Creating Legendary Service Batteries Included!: Creating Legendary Service by Nigel Barlow

Batteries Included!: Creating Legendary Service

by Nigel Barlow


ISBN 13: 9780712680684

Format: Paperback (288 pages)
Publisher: Random House Business
Published: 01 Jun 2001
Other Format: Hardcover

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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods by Bob E. Hayes

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes


ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell


ISBN 13: 9781401300340

Format: Hardcover (304 pages)
Publisher: Hachette USA
Published: 11 Jun 2003

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The Future of Competition: Co-Creating Unique Value with Customers The Future of Competition: Co-Creating Unique Value with Customers by C. K. Prahalad,Venkat Ramaswamy

The Future of Competition: Co-Creating Unique Value with Customers

by C. K. Prahalad,Venkat Ramaswamy


ISBN 13: 9781578519538

Format: Illustrated (272 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2004

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Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charge Your Stock Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charge Your Stock by Larry Selden, Geoffrey Colvin, Larry Seloen

Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charge Your Stock

by Larry Selden, Geoffrey Colvin, Larry Seloen


ISBN 13: 9781591840077

Format: Hardcover (256 pages)
Publisher: Portfolio
Published: Jun 2003

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Reorganize for Resilience: Putting Customers at the Center of Your Business Reorganize for Resilience: Putting Customers at the Center of Your Business by Ranjay Gulati

Reorganize for Resilience: Putting Customers at the Center of Your Business

by Ranjay Gulati


ISBN 13: 9781422117217

Format: Hardcover (288 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2010

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