Buy Used and New Customer Services Books

Citizen Marketers: When People are the Message

by Ben McConnell, Jackie Huba

ISBN 13: 9781419596063

Format: Hardcover (224 pages)
Publisher: Kaplan Business
Published: 01 Dec 2006

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Competitive Customer Care: A Guide to Keeping Customers

by Merlin Stone, Laurie Young

ISBN 13: 9781855240520

Format: Paperback (352 pages)
Publisher: Croner Publications
Published: Jan 1992

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Markets of One: Creating Customer-Unique Value through Mass Customization (Harvard Business Review Book Series)

by N/A

ISBN 13: 9781578512386

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Feb 2000

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Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A

ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper

by Michael W. Lowenstein

ISBN 13: 9780324301298

Format: Hardcover (240 pages)
Publisher: South-Western, Division of Thomson Learning
Published: Aug 2004

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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell

ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.

by Mitch Joel

ISBN 13: 9780446548229

Format: Paperback (304 pages)
Publisher: Business Plus
Published: 12 Oct 2010

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The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!

by Mark Sanborn

ISBN 13: 9780937539620

Format: Paperback (80 pages)
Publisher: Executive Books
Published: 01 Jun 2002

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder

ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman

ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown

ISBN 13: 9780814403273

Format: Hardcover (198 pages)
Publisher: Amacom
Published: 01 May 1996
Other Format: Paperback

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