Buy Used and New Customer Services Books

Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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Microsoft Dynamics CRM 4.0 Unleashed

by Marc J. Wolenik, Damian Sinay

ISBN 13: 9780672329708

Format: Paperback (864 pages)
Publisher: Sams
Published: 05 Mar 2008

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Creating Customer Value: The Path to Sustainable Competitive Advantage

by Earl Naumann

ISBN 13: 9780538838474

Format: Hardcover (280 pages)
Publisher: Thomson Executive Press,U.S.
Published: 27 May 1994

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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

by John P. Wilson

ISBN 13: 9780749450885

Format: Illustrated (336 pages)
Publisher: Kogan Page
Published: 03 Dec 2008

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S/NVQ Level 2 Customer Service (NVQ Customer Service)

by Sally Bradley

ISBN 13: 9780435465292

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 29 Jun 2007
Other Format: Paperback

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Guerrilla Marketing in 30 Days

by Jay Conrad Levinson

ISBN 13: 9781932531299

Format: Roughcut (240 pages)
Publisher: Entrepreneur Press
Published: 01 Mar 2005

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Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson

ISBN 13: 9780071427319

Format: Paperback (256 pages)
Publisher: McGrawHill Education
Published: 10 Nov 2003

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Strategic Market Relationships: From Strategy to Implementation

by Bill Donaldson,Tom O'Toole

ISBN 13: 9780471494430

Format: Paperback (304 pages)
Publisher: John Wiley & Sons
Published: 27 Dec 2001

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Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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The Customer Revolution

by Patricia Seybold

ISBN 13: 9780712669856

Format: Paperback (416 pages)
Publisher: Random House Business
Published: 04 Apr 2002
Other Format: Hardcover

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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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