Customer Relationship Management
by Ed Peelen
ISBN 13: 9780273681779
Format: Paperback (433 pages) Publisher: Financial Times/ Prentice Hall Published: 12 May 2005
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Understanding...keeping the Human Factor Alive in the digital age
by Richard Brimble with Martin Clark
ISBN 13: 9780955428906
Format: Paperback (304 pages) Publisher: Understanding & Learning Publishing Published: 01 Nov 2006
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
by Scott Cook, Frederick F. Reichheld
ISBN 13: 9780875847450
Format: Hardcover (278 pages) Publisher: Harvard Business School Press Published: 01 Oct 1996
Strategic Market Relationships: From Strategy to Implementation
by Bill Donaldson,Tom O'Toole
ISBN 13: 9780471494430
Format: Paperback (304 pages) Publisher: John Wiley & Sons Published: 27 Dec 2001
Grocery Revolution: The New Focus on the Consumer
by Barbara E. Kahn, Leigh M. McAlister
ISBN 13: 9780673998804
Format: Paperback (250 pages) Publisher: Prentice Hall Published: 22 Jan 1997
Customer is King: How to Exceed Their Expectations (Virgin business guides)
by Robert Craven
ISBN 13: 9780753506882
Format: Paperback (192 pages) Publisher: Virgin Books Published: 04 Jul 2002
Relationship Marketing: Exploring Relational Strategies in Marketing
by Mr John Egan
ISBN 13: 9780273713197
Format: Paperback (336 pages) Publisher: Financial Times/ Prentice Hall Published: 03 Apr 2008
The Customer Revolution
by Patricia Seybold
ISBN 13: 9780712669856
Format: Paperback (416 pages) Publisher: Random House Business Published: 04 Apr 2002 Other Format: Hardcover
Best Practices in Customer Service
by Zemke
ISBN 13: 9780814470282
Format: Paperback (425 pages) Publisher: Amacom Published: 01 Jan 1999
Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
by Bell
ISBN 13: 9780814477847
Format: Paperback (210 pages) Publisher: Jossey Bass Published: 15 Dec 1992
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
by Kristin J. Anderson,Ron Zemke,John Bush
ISBN 13: 9780814479704
Format: Paperback (136 pages) Publisher: Amacom Published: 01 Nov 1997 Other Format: Paperback
The Art of Retail Buying: An Insider′s Guide to the Best Practices from the Industry
by Marie–Louise Jacobsen
ISBN 13: 9780470823224
Format: Vinyl Bound (416 pages) Publisher: John Wiley & Sons Published: 23 Jan 2009