Buy Used and New Customer Services Books

Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

Save for later

The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

Save for later

Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

Save for later

The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland

ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

Save for later

Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer

ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

Save for later

S/NVQ Level 2 Customer Service (NVQ Customer Service)

by Sally Bradley

ISBN 13: 9780435465292

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 29 Jun 2007
Other Format: Paperback

Save for later

Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

Save for later

Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson

ISBN 13: 9780071427319

Format: Paperback (256 pages)
Publisher: McGrawHill Education
Published: 10 Nov 2003

Save for later

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists

by Shep Hyken

ISBN 13: 9780470404829

Format: Hardcover (256 pages)
Publisher: John Wiley & Sons
Published: 15 Apr 2009

Save for later

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

by Jay R. Galbraith

ISBN 13: 9780787979195

Format: Illustrated (208 pages)
Publisher: Jossey-Bass
Published: 31 Mar 2005

Save for later

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by N/A

ISBN 13: 9780749450663

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 03 Jan 2008

Save for later

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits

by N/A

ISBN 13: 9780814413333

Format: Hardcover (272 pages)
Publisher: Amacom
Published: 01 May 2009

Save for later