Customer Relationship Management
by Ed Peelen
ISBN 13: 9780273681779
Format: Paperback (433 pages) Publisher: Financial Times/ Prentice Hall Published: 12 May 2005
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Understanding...keeping the Human Factor Alive in the digital age
by Richard Brimble with Martin Clark
ISBN 13: 9780955428906
Format: Paperback (304 pages) Publisher: Understanding & Learning Publishing Published: 01 Nov 2006
Customer Satisfaction is Worthless Customer Loyalty is Priceless
by Jeffrey Gitomer
ISBN 13: 9781885167309
Format: Hardcover (288 pages) Publisher: Capstone Published: 01 Sep 1999
S/NVQ Level 2 Customer Service (NVQ Customer Service)
by Sally Bradley
ISBN 13: 9780435465292
Format: Paperback (384 pages) Publisher: Heinemann Published: 29 Jun 2007 Other Format: Paperback
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
by Scott Cook, Frederick F. Reichheld
ISBN 13: 9780875847450
Format: Hardcover (278 pages) Publisher: Harvard Business School Press Published: 01 Oct 1996
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits
by N/A
ISBN 13: 9780814413333
Format: Hardcover (272 pages) Publisher: Amacom Published: 01 May 2009
Complexity Avalance: Overcoming the Threat to Technology Adoption
ISBN 13: 9780984213009
Format: Hardcover (200 pages) Publisher: Point B, Inc Published: 19 Oct 2009
The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273713012
Format: Paperback (240 pages) Publisher: Financial Times/ Prentice Hall Published: 28 Oct 2010
The Thank You Economy
by Gary Vaynerchuk
ISBN 13: 9780061914188
Format: Hardcover (256 pages) Publisher: Collins Business Published: 01 Mar 2011
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
by Donna Fluss
ISBN 13: 9780814472569
Format: Hardcover (208 pages) Publisher: Amacom Published: 01 Aug 2005
Horizontal Management: Beyond Total Customer Satisfaction
by D.Keith Denton
ISBN 13: 9780669269369
Format: Hardcover (211 pages) Publisher: New Lexington Press Published: 28 Jan 1991
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by Joseph Michelli
ISBN 13: 9780071749589
Format: Hardcover (256 pages) Publisher: Schaum's Outlines Published: 10 Oct 2011
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