Buy Used and New Customer Services Books

Handbook of Customer Satisfaction Measurement

by Nigel Hill

ISBN 13: 9780566077661

Format: Hardcover (310 pages)
Publisher: Gower Publishing Ltd
Published: 12 Dec 1996

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Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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The One to One Manager: Real-world Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers

ISBN 13: 9781841120935

Format: Paperback (256 pages)
Publisher: Capstone
Published: 01 Feb 2000
Other Format: Hardcover

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Delivering Knock Your Socks Off Service

by Kristin J. Anderson, Ron Zemke

ISBN 13: 9780814477779

Format: Paperback (130 pages)
Publisher: Pfeiffer Wiley
Published: 28 Oct 1991
Other Format: Paperback

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Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides)

by Pauline Rowson

ISBN 13: 9780954804558

Format: Paperback (112 pages)
Publisher: Rowmark Ltd
Published: 05 Mar 2007

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Real Time: Preparing for the Age of the Never Satisfied Customer

by Regis McKenna

ISBN 13: 9780875847948

Format: Large Print (204 pages)
Publisher: Harvard Business Review Press
Published: 08 Aug 1997
Other Format: Paperback

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Product Plus: Product + Service Equals Competitive Advantage

by Christopher H. Lovelock

ISBN 13: 9780070387980

Format: Hardcover (224 pages)
Publisher: McGraw-Hill Inc.,US
Published: Sep 1993

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From Tin Soldiers to Russian Dolls: Creating Added Value Through Services

by Sandra Van Der Merwe

ISBN 13: 9780750609746

Format: Hardcover (280 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 08 Feb 1993
Other Format: Paperback

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What Clients Love: A Field Guide to Growing Your Business: A Field Guide to Growning Your Business

by Harry Beckwith

ISBN 13: 9780446527552

Format: Hardcover (320 pages)
Publisher: Business Plus Imports
Published: 03 Jul 2003

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

by Daniel T. Jones, James P. Womack

ISBN 13: 9780743275958

Format: Hardcover (368 pages)
Publisher: Simon & Schuster
Published: 03 Oct 2005
Other Format: Paperback

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan

ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan

ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

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