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Strategic Customer Management: Strategizing the Sales Organization

by Nigel F. Piercy, Nikala Lane

ISBN 13: 9780199544509

Format: Illustrated (338 pages)
Publisher: OUP Oxford
Published: 12 Mar 2009

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Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy

by Roland T. Rust

ISBN 13: 9780684864662

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 27 Jun 2000

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Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)

by Jill Griffin

ISBN 13: 9780787963880

Format: Paperback (272 pages)
Publisher: Jossey-Bass
Published: 25 Sep 2002
Other Format: Paperback

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Marketing Services: Competing Through Quality

by Leonard L. Berry

ISBN 13: 9780743267410

Format: Paperback (224 pages)
Publisher: Simon and Schuster
Published: 15 Oct 2001
Other Format: Hardcover

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How to Talk to Customers: Create a Great Impression Every Time with MAGIC

by Diane Berenbaum

ISBN 13: 9780787987527

Format: Illustrated (222 pages)
Publisher: Jossey-Bass
Published: 17 Apr 2007

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How to Win Customers in the Digital World: Total Action or Fatal Inaction

by Peter Vervest,M. Hoogeweegen,N.F. Cameron

ISBN 13: 9783540665755

Format: Illustrated (276 pages)
Publisher: Springer
Published: 03 Dec 1999

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On Great Service: A Framework for Action

by Leonard L. Berry

ISBN 13: 9780029185551

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 01 Apr 1995

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Indispensable: How to Become the Company That Your Customers Can't Live Without

by Joe Calloway

ISBN 13: 9780471703082

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 15 Apr 2005

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In Search of Hospitality: Theoretical perspectives and debates (Hospitality, Leisure and Tourism)

by Conrad Lashley

ISBN 13: 9780750654319

Format: Paperback (318 pages)
Publisher: Routledge
Published: 10 Sep 2001

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Customer Management Excellence: Successful Strategies from Service Leaders

by Mike Faulkner

ISBN 13: 9780470848531

Format: Hardcover (224 pages)
Publisher: Wiley
Published: 25 Oct 2002

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Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series)

by Betsy Sanders

ISBN 13: 9780787909383

Format: Illustrated (146 pages)
Publisher: Jossey-Bass
Published: 03 Jul 1997

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Sport and Social Capital

by Matthew Nicholson,Russell Hoye

ISBN 13: 9780750685863

Format: Paperback (390 pages)
Publisher: Routledge
Published: 17 Mar 2008

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