Total Quality Service: Principles, Practices, and Implementation (St Lucie)
by D.H. Stamatis
ISBN 13: 9781884015830
Format: Hardcover (336 pages) Publisher: CRC Press Published: 01 Aug 1995
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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
by Applegate Thomas
ISBN 13: 9780814414446
Format: Paperback (384 pages) Publisher: AMACOM Published: 03 Jun 2018
Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)
by S. Vandermerwe
ISBN 13: 9781403935038
Format: Hardcover (224 pages) Publisher: Palgrave Macmillan Published: 04 Jun 2004
Making Rain: The Secrets of Building Lifelong Client Loyalty
by Andrew Sobel
ISBN 13: 9780471264590
Format: Illustrated (256 pages) Publisher: Wiley Published: 18 Feb 2003
Free, Perfect and Now: A CEO's True Story
by Rob Rodin
ISBN 13: 9780684863122
Format: Hardcover (256 pages) Publisher: Simon & Schuster Ltd Published: 01 Mar 1999
Can I Have 5 Minutes of Your Time?: A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
by Hal Becker,Florence Mustric
ISBN 13: 9781600373480
Format: Illustrated (204 pages) Publisher: Morgan James Publishing Published: May 2008
Winning at Service: Lessons from Service Leaders
by Waldemar Schmidt,Gordon Adler,Els van Weering
ISBN 13: 9780470848234
Format: Illustrated (200 pages) Publisher: Wiley Published: 14 Jan 2003
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
by Dennis Snow
ISBN 13: 9780470503805
Format: Illustrated (256 pages) Publisher: Wiley Published: 11 Dec 2009 Other Format: Hardcover
The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World (BUSINESS BOOKS)
by Robert L. Shook, C.Britt Beemer
ISBN 13: 9780071603652
Format: Hardcover (352 pages) Publisher: McGraw-Hill Professional Published: 01 Oct 2008
Breakthrough Customer Service: Best Practices of Leaders in Customer Support
by Stanley A. Brown
ISBN 13: 9780471642329
Format: Hardcover (456 pages) Publisher: John Wiley & Sons Published: 09 Mar 1998
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science)
by Evangelos Grigoroudis, Yannis Siskos
ISBN 13: 9781441916396
Format: Hardcover (308 pages) Publisher: Springer Published: 24 Nov 2009
Scoring Points: How Tesco Continues to Win Customer Loyalty
by Clive Humby
ISBN 13: 9780749453381
Format: Illustrated (306 pages) Publisher: Kogan Page Published: 01 Sep 2008 Other Format: Hardcover