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Breakthrough Customer Service: Best Practices of Leaders in Customer Support

by Stanley A. Brown

ISBN 13: 9780471642329

Format: Hardcover (456 pages)
Publisher: John Wiley & Sons
Published: 09 Mar 1998

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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