Customer Management Excellence: Successful Strategies from Service Leaders
by Mike Faulkner
ISBN 13: 9780470848531
Format: Hardcover (224 pages) Publisher: Wiley Published: 25 Oct 2002
Save for later
Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing)
by Daniel C. Funk
ISBN 13: 9780750686662
Format: Paperback (272 pages) Publisher: A Butterworth-Heinemann Title Published: 15 Sep 2008
Samurai Selling: The Ancient Art of Modern Service
by Chuck Laughlin
ISBN 13: 9780312118853
Format: Paperback (176 pages) Publisher: St. Martin's Griffin Published: 15 Dec 1994
Sport and Policy (Sport Management)
by Barrie Houlihan
ISBN 13: 9780750685948
Format: Paperback (216 pages) Publisher: Routledge Published: 01 Sep 2009
At America's Service
by Karl Albrecht
ISBN 13: 9780446393164
Format: Paperback (252 pages) Publisher: Warner Books Published: May 1995
Lifebelt: The Definitive Guide to Managing Customer Retention
by Murphy
ISBN 13: 9780471498186
Format: Illustrated (306 pages) Publisher: John Wiley & Sons Published: 16 Jan 2001
Building the Value Machine: Transforming Your Business Through Collaborative Customer Partnerships
by Peter Cheverton,Kingsley Weber
ISBN 13: 9780749454852
Format: Illustrated (240 pages) Publisher: Kogan Page Published: 03 Nov 2009
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
by Bill Price,David Jaffe
ISBN 13: 9780470189085
Format: Illustrated (336 pages) Publisher: Jossey-Bass Published: 09 Apr 2008
Best Practices: Building Your Business with Customer-Focused Solutions
by Arthur Andersen,Robert Heibeler,Thomas B. Kelly,Charles Ketteman
ISBN 13: 9780684848044
Format: Paperback (240 pages) Publisher: Touchstone Published: 18 May 2000 Other Format: Hardcover, Paperback
Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
by Robert Spector
ISBN 13: 9780738208039
Format: Paperback (304 pages) Publisher: Perseus Books Published: 27 Nov 2002
Data Mining Techniques in CRM: Inside Customer Segmentation
by Tsiptsis
ISBN 13: 9780470743973
Format: Illustrated (372 pages) Publisher: John Wiley & Sons Published: 15 Jan 2010
Competing In a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation: 47 (J-B-UMBS Series)
by Michael D. Johnson
ISBN 13: 9780470448212
Format: Paperback (212 pages) Publisher: John Wiley & Sons Published: 03 Sep 2008