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Customer Management Excellence: Successful Strategies from Service Leaders

by Mike Faulkner

ISBN 13: 9780470848531

Format: Hardcover (224 pages)
Publisher: Wiley
Published: 25 Oct 2002

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Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing)

by Daniel C. Funk

ISBN 13: 9780750686662

Format: Paperback (272 pages)
Publisher: A Butterworth-Heinemann Title
Published: 15 Sep 2008

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Samurai Selling: The Ancient Art of Modern Service

by Chuck Laughlin

ISBN 13: 9780312118853

Format: Paperback (176 pages)
Publisher: St. Martin's Griffin
Published: 15 Dec 1994

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Sport and Policy (Sport Management)

by Barrie Houlihan

ISBN 13: 9780750685948

Format: Paperback (216 pages)
Publisher: Routledge
Published: 01 Sep 2009

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At America's Service

by Karl Albrecht

ISBN 13: 9780446393164

Format: Paperback (252 pages)
Publisher: Warner Books
Published: May 1995

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Lifebelt: The Definitive Guide to Managing Customer Retention

by Murphy

ISBN 13: 9780471498186

Format: Illustrated (306 pages)
Publisher: John Wiley & Sons
Published: 16 Jan 2001

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Building the Value Machine: Transforming Your Business Through Collaborative Customer Partnerships

by Peter Cheverton,Kingsley Weber

ISBN 13: 9780749454852

Format: Illustrated (240 pages)
Publisher: Kogan Page
Published: 03 Nov 2009

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price,David Jaffe

ISBN 13: 9780470189085

Format: Illustrated (336 pages)
Publisher: Jossey-Bass
Published: 09 Apr 2008

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Best Practices: Building Your Business with Customer-Focused Solutions

by Arthur Andersen,Robert Heibeler,Thomas B. Kelly,Charles Ketteman

ISBN 13: 9780684848044

Format: Paperback (240 pages)
Publisher: Touchstone
Published: 18 May 2000
Other Format: Hardcover, Paperback

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Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers

by Robert Spector

ISBN 13: 9780738208039

Format: Paperback (304 pages)
Publisher: Perseus Books
Published: 27 Nov 2002

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Data Mining Techniques in CRM: Inside Customer Segmentation

by Tsiptsis

ISBN 13: 9780470743973

Format: Illustrated (372 pages)
Publisher: John Wiley & Sons
Published: 15 Jan 2010

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Competing In a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation: 47 (J-B-UMBS Series)

by Michael D. Johnson

ISBN 13: 9780470448212

Format: Paperback (212 pages)
Publisher: John Wiley & Sons
Published: 03 Sep 2008

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