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CIM Study Text: Understanding Customers Paper 2 (Cima Study Text)

by The CIM

ISBN 13: 9780751740653

Format: Paperback
Publisher: BPP Publishing Ltd
Published: Apr 1998

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How to Talk to Customers: Create a Great Impression Every Time with MAGIC

by Diane Berenbaum

ISBN 13: 9780787987527

Format: Illustrated (222 pages)
Publisher: Jossey-Bass
Published: 17 Apr 2007

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Indispensable: How to Become the Company That Your Customers Can't Live Without

by Joe Calloway

ISBN 13: 9780471703082

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 15 Apr 2005

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Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)

by Jill Griffin

ISBN 13: 9780787963880

Format: Paperback (272 pages)
Publisher: Jossey-Bass
Published: 25 Sep 2002
Other Format: Paperback

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On Great Service: A Framework for Action

by Leonard L. Berry

ISBN 13: 9780029185551

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 01 Apr 1995

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Secrets of Great Rainmakers: The Keys to Success and Wealth

by Jeffrey J Fox

ISBN 13: 9781401301576

Format: Hardcover (183 pages)
Publisher: Hachette Books
Published: 01 Mar 2006

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Customer Knowledge Management: People, Processes, and Technology

by Minwir Al-Shammari

ISBN 13: 9781605662589

Format: Illustrated (310 pages)
Publisher: IGI Global
Published: 15 Mar 2009

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Marketing Services: Competing Through Quality

by Leonard L. Berry

ISBN 13: 9780743267410

Format: Paperback (224 pages)
Publisher: Simon and Schuster
Published: 15 Oct 2001
Other Format: Hardcover

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How to Win Customers in the Digital World: Total Action or Fatal Inaction

by Peter Vervest,M. Hoogeweegen,N.F. Cameron

ISBN 13: 9783540665755

Format: Illustrated (276 pages)
Publisher: Springer
Published: 03 Dec 1999

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In Search of Hospitality: Theoretical perspectives and debates (Hospitality, Leisure and Tourism)

by Conrad Lashley

ISBN 13: 9780750654319

Format: Paperback (318 pages)
Publisher: Routledge
Published: 10 Sep 2001

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Sport and Social Capital

by Matthew Nicholson,Russell Hoye

ISBN 13: 9780750685863

Format: Paperback (390 pages)
Publisher: Routledge
Published: 17 Mar 2008

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Satisfaction: A Behavioral Perspective on the Consumer

by Richard L. Oliver

ISBN 13: 9780765617705

Format: Hardcover (519 pages)
Publisher: M.E. Sharpe
Published: 15 Sep 2009

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