The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
by
ISBN 13: 9780470554999
Format: Hardcover (500 pages) Publisher: John Wiley & Sons Published: 06 May 2011
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Relationship Marketing and Customer Relationship Management
by Annekie Brink, Adele Berndt
ISBN 13: 9780702177392
Format: Paperback (213 pages) Publisher: Juta Academic Published: 30 Sep 2008
The Custom Enterprise.com
by Dr Gaby Wiegran, Hardy Koth
ISBN 13: 9780273649199
Format: Paperback (216 pages) Publisher: ft com Published: 19 Apr 2000
E-Customer: Inspire the wired generations
by Max Mckeown
ISBN 13: 9780273650201
Format: Paperback (256 pages) Publisher: ft com Published: 05 Feb 2001
Customer Loyalty and Success
by James J. Lynch
ISBN 13: 9780333639108
Format: Hardcover (312 pages) Publisher: Palgrave Macmillan Published: 19 Jun 1995
From Customer Retention to a Holistic Stakeholder Management System: Living a Vision
ISBN 13: 9783540774297
Format: Hardcover (221 pages) Publisher: Springer Published: 11 Feb 2008
CIM Study Text: Understanding Customers Paper 2 (Cima Study Text)
by The CIM
ISBN 13: 9780751740653
Format: Paperback Publisher: BPP Publishing Ltd Published: Apr 1998
How to Talk to Customers: Create a Great Impression Every Time with MAGIC
by Diane Berenbaum
ISBN 13: 9780787987527
Format: Illustrated (222 pages) Publisher: Jossey-Bass Published: 17 Apr 2007
Indispensable: How to Become the Company That Your Customers Can't Live Without
by Joe Calloway
ISBN 13: 9780471703082
Format: Hardcover (240 pages) Publisher: Wiley Published: 15 Apr 2005
Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)
by Jill Griffin
ISBN 13: 9780787963880
Format: Paperback (272 pages) Publisher: Jossey-Bass Published: 25 Sep 2002 Other Format: Paperback
On Great Service: A Framework for Action
by Leonard L. Berry
ISBN 13: 9780029185551
Format: Illustrated (308 pages) Publisher: Free Press Published: 01 Apr 1995
Marketing Services: Competing Through Quality
ISBN 13: 9780743267410
Format: Paperback (224 pages) Publisher: Simon and Schuster Published: 15 Oct 2001 Other Format: Hardcover