Buy Used and New Customer Services Books

Knock Your Socks Off Service Recovery

by Ron Zemke,Chip R. Bell

ISBN 13: 9780814470848

Format: Illustrated (224 pages)
Publisher: Amacom
Published: 01 Jun 2000

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Raving Fans : A Revolutionary Approach to Customer Service

by Sheldon Bowles,Kenneth Blanchard

ISBN 13: 9780006530695

Format: Paperback (160 pages)
Publisher: Harper
Published: 01 Sep 2011

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Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Management)

by Jill Griffin

ISBN 13: 9780787963880

Format: Paperback (272 pages)
Publisher: Jossey-Bass
Published: 25 Sep 2002
Other Format: Paperback

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Customer Service Aiming for Excellence

by Timothy P. Bonomo

ISBN 13: 9781553695424

Format: Paperback (78 pages)
Publisher: Trafford Publishing
Published: 06 Jul 2006

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Great Customer Service on the Telephone (Worksmart Series)

by Kristin Anderson

ISBN 13: 9780814477953

Format: Paperback (112 pages)
Publisher: Amacom
Published: 30 Jun 1992

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Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers

by Larry Wilson

ISBN 13: 9780471147411

Format: Paperback (316 pages)
Publisher: Wiley
Published: 13 Feb 1996

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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew Waite

ISBN 13: 9781578200948

Format: Paperback (504 pages)
Publisher: CRC Press
Published: 02 Jan 2002

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Total Quality Service: Principles, Practices, and Implementation (St Lucie)

by D.H. Stamatis

ISBN 13: 9781884015830

Format: Hardcover (336 pages)
Publisher: CRC Press
Published: 01 Aug 1995

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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

by John DiJulius

ISBN 13: 9780814471715

Format: Paperback (194 pages)
Publisher: AMACOM
Published: 28 Jan 2003

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How to Measure Customer Satisfaction

by John Brierley, Nigel Hill, Rob MacDougall

ISBN 13: 9780566085956

Format: Paperback (151 pages)
Publisher: Gower Publishing Ltd
Published: 29 Dec 2003
Other Format: Paperback

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Competing In a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation: 47 (J-B-UMBS Series)

by Michael D. Johnson

ISBN 13: 9780470448212

Format: Paperback (212 pages)
Publisher: John Wiley & Sons
Published: 03 Sep 2008

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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

by Peter Venison

ISBN 13: 9780595367269

Format: Paperback (172 pages)
Publisher: iUniverse
Published: 20 Dec 2005

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