Buy Used and New Customer Services Books

The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Karl Albrecht,Albrecht

ISBN 13: 9780887306396

Format: Paperback (256 pages)
Publisher: HarperBusiness
Published: 26 May 1993

Save for later

Customer Service Aiming for Excellence

by Timothy P. Bonomo

ISBN 13: 9781553695424

Format: Paperback (78 pages)
Publisher: Trafford Publishing
Published: 06 Jul 2006

Save for later

Great Customer Service on the Telephone (Worksmart Series)

by Kristin Anderson

ISBN 13: 9780814477953

Format: Paperback (112 pages)
Publisher: Amacom
Published: 30 Jun 1992

Save for later

Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers

by Larry Wilson

ISBN 13: 9780471147411

Format: Paperback (316 pages)
Publisher: Wiley
Published: 13 Feb 1996

Save for later

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew Waite

ISBN 13: 9781578200948

Format: Paperback (504 pages)
Publisher: CRC Press
Published: 02 Jan 2002

Save for later

How to Measure Customer Satisfaction

by John Brierley, Nigel Hill, Rob MacDougall

ISBN 13: 9780566085956

Format: Paperback (151 pages)
Publisher: Gower Publishing Ltd
Published: 29 Dec 2003
Other Format: Paperback

Save for later

Competing In a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation: 47 (J-B-UMBS Series)

by Michael D. Johnson

ISBN 13: 9780470448212

Format: Paperback (212 pages)
Publisher: John Wiley & Sons
Published: 03 Sep 2008

Save for later

100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

by Peter Venison

ISBN 13: 9780595367269

Format: Paperback (172 pages)
Publisher: iUniverse
Published: 20 Dec 2005

Save for later

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

by John DiJulius

ISBN 13: 9780814471715

Format: Paperback (194 pages)
Publisher: AMACOM
Published: 28 Jan 2003

Save for later

Total Quality Service: Principles, Practices, and Implementation (St Lucie)

by D.H. Stamatis

ISBN 13: 9781884015830

Format: Hardcover (336 pages)
Publisher: CRC Press
Published: 01 Aug 1995

Save for later

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty: 33 (J-B Lencioni Series)

by Patrick M. Lencioni

ISBN 13: 9780787976392

Format: Hardcover (240 pages)
Publisher: Jossey-Bass
Published: 19 Feb 2010

Save for later

Service Orient or Be Doomed!: How Service Orientation Will Change Your Business

by Jason Bloomberg, Ronald Schmelzer

ISBN 13: 9780471768586

Format: Illustrated (258 pages)
Publisher: Wiley
Published: 24 Mar 2006

Save for later