Buy Used and New Customer Services Books

Knock Your Socks Off Service Recovery

by Ron Zemke,Chip R. Bell

ISBN 13: 9780814470848

Format: Illustrated (224 pages)
Publisher: Amacom
Published: 01 Jun 2000

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The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Karl Albrecht,Albrecht

ISBN 13: 9780887306396

Format: Paperback (256 pages)
Publisher: HarperBusiness
Published: 26 May 1993

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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)

by Robert B. Woodruff

ISBN 13: 9781557865533

Format: Illustrated (358 pages)
Publisher: Wiley
Published: 12 Apr 1996

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New Service Development: Creating Memorable Experiences

by James Fitzsimmons,Mona Fitzsimmons,James A. Fitzsimmons,Mona J. Fitzsimmons

ISBN 13: 9780761917427

Format: Paperback (344 pages)
Publisher: SAGE Publications, Inc
Published: 21 Dec 1999

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Service Leadership: The Quest for Competitive Advantage

by Svafa Gronfeldt,Judith Banks Strother

ISBN 13: 9781412913751

Format: Paperback (334 pages)
Publisher: SAGE Publications, Inc
Published: 30 Nov 2005

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The Moralization of the Markets

by Christoph Henning

ISBN 13: 9781412810890

Format: Paperback (384 pages)
Publisher: Transaction Publishers
Published: 15 Nov 2009

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Consumer Services and Economic Development

by Colin C. Williams

ISBN 13: 9780415145053

Format: Illustrated (308 pages)
Publisher: Routledge
Published: 17 Apr 1997

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Rules to Break (MSEL): How Your Business Can Beat the Crisis of Short-Termism: 8 (Microsoft Executive Leadership Series)

by Peppers,Rogers

ISBN 13: 9780470227541

Format: Hardcover (316 pages)
Publisher: John Wiley & Sons
Published: 19 Feb 2008

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph A. Michelli

ISBN 13: 9780071548335

Format: Hardcover (304 pages)
Publisher: McGraw Hill
Published: 16 Jul 2008

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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

by Robert D. Knapp

ISBN 13: 9780470249277

Format: Illustrated (160 pages)
Publisher: Wiley
Published: 09 Jan 2008

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Harry Potter: The Story of a Global Business Phenomenon

by S. Gunelius

ISBN 13: 9780230203235

Format: Hardcover (213 pages)
Publisher: Palgrave Macmillan
Published: 03 Jun 2008

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Service Orient or Be Doomed!: How Service Orientation Will Change Your Business

by Jason Bloomberg, Ronald Schmelzer

ISBN 13: 9780471768586

Format: Illustrated (258 pages)
Publisher: Wiley
Published: 24 Mar 2006

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