Buy Used and New Customer Services Books

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph A. Michelli

ISBN 13: 9780071548335

Format: Hardcover (304 pages)
Publisher: McGraw Hill
Published: 16 Jul 2008

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The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship

by Joe Fleischer

ISBN 13: 9781578200979

Format: Paperback (272 pages)
Publisher: CRC Press
Published: Jan 2002

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Call Center Operation: Design, Operation, and Maintenance

by Duane Sharp

ISBN 13: 9781555582777

Format: Paperback (318 pages)
Publisher: Digital Press
Published: 14 May 2003

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Business is the People & People are the Business: Break One and the Other Will Break, How Ethics and Etiquette Protect Both

by Vahe Akay

ISBN 13: 9780595382972

Format: Illustrated (220 pages)
Publisher: iUniverse
Published: 26 Jun 2006

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The Moralization of the Markets

by Christoph Henning

ISBN 13: 9781412810890

Format: Paperback (384 pages)
Publisher: Transaction Publishers
Published: 15 Nov 2009

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Service Leadership: The Quest for Competitive Advantage

by Svafa Gronfeldt,Judith Banks Strother

ISBN 13: 9781412913751

Format: Paperback (334 pages)
Publisher: SAGE Publications, Inc
Published: 30 Nov 2005

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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)

by Robert B. Woodruff

ISBN 13: 9781557865533

Format: Illustrated (358 pages)
Publisher: Wiley
Published: 12 Apr 1996

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New Service Development: Creating Memorable Experiences

by James Fitzsimmons,Mona Fitzsimmons,James A. Fitzsimmons,Mona J. Fitzsimmons

ISBN 13: 9780761917427

Format: Paperback (344 pages)
Publisher: SAGE Publications, Inc
Published: 21 Dec 1999

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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

by Robert D. Knapp

ISBN 13: 9780470249277

Format: Illustrated (160 pages)
Publisher: Wiley
Published: 09 Jan 2008

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Harry Potter: The Story of a Global Business Phenomenon

by S. Gunelius

ISBN 13: 9780230203235

Format: Hardcover (213 pages)
Publisher: Palgrave Macmillan
Published: 03 Jun 2008

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Sport and Policy (Sport Management)

by Barrie Houlihan

ISBN 13: 9780750685948

Format: Paperback (216 pages)
Publisher: Routledge
Published: 01 Sep 2009

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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

by Robin Lent,Genevieve Tour,Alain-Dominique Perrin

ISBN 13: 9780470457993

Format: Hardcover (176 pages)
Publisher: Wiley
Published: 26 Jun 2009

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